Field-Based Community Health Advocate

Jobtome; Anthony, NM (NM); On-site; USD 23,000 - 44,000; Full time

Job summary

Jobtome in the United States is seeking a Community Health Worker support role to assist underserved populations with health care navigation. The position emphasizes outreach, benefits education and coordinating non-clinical services in community settings.

Responsibilities include home visits, collaboration with care teams, helping members access Medicaid resources, scheduling appointments, arranging transport, and supporting referrals to social services, with extensive local travel as required.

Qualifications

• At least 1 year of health care experience, preferably with underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.G., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Skills

Healthcare experience

CHW certification

Driver's license

Multitasking

Customer service

Time management

Willingness to learn

Verbal and written communication

Office software proficiency

Education

CHW Certification

Certified Medical Assistant (CMA)

Job description

Jobtome in the United States is seeking a Community Health Worker support role to assist underserved populations with health care navigation. The position emphasizes outreach, benefits education and coordinating non-clinical services in community settings.

Responsibilities include home visits, collaboration with care teams, helping members access Medicaid resources, scheduling appointments, arranging transport, and supporting referrals to social services, with extensive local travel as required.