Field-Based Arcade Technician (Independent Contractor)

Family Entertainment Group; Des Moines (IA); On-site; USD 27,552,000 - 48,216,000; Full time

Job summary

Family Entertainment Group is seeking a reliable Independent Contract Route Technician to service 1–2 assigned partner locations. This field-based role involves visiting locations 2–3 times per week, inspecting and maintaining arcade games and related equipment, and ensuring guest-ready experiences across venues.

You will provide your own transportation and tools, work on a flexible schedule, and collaborate with partner locations to keep equipment operational and well-maintained.

Qualifications

• Experience repairing arcade equipment, vending equipment, amusement devices, gaming gear, or similar mechanical/electrical systems preferred.
• Strong troubleshooting and mechanical aptitude.
• Ability to work independently with minimal supervision.

Responsibilities

• Visit assigned locations 2–3 times per week on an established service schedule.
• Inspect, clean, test, and perform preventive maintenance on arcade games, cranes, kiosks, card readers, and redemption equipment.
• Troubleshoot and repair common mechanical, electrical, and electronic issues.
• Restock prizes, game cards, and operating supplies as needed.
• Perform crane merchandising, including organizing, filling, and maintaining prize displays to ensure an appealing guest experience.
• Maintain overall cleanliness of games, equipment, and the game area, ensuring all areas remain neat, presentable, and guest-ready.
• Complete service reports, repair documentation, and inventory updates after each visit.
• Communicate professionally with partner management regarding completed work and equipment needs.
• Report equipment requiring major repairs or replacement.
• Maintain a safe, organized work environment while servicing equipment.

Skills

Arcade repair

Mechanical aptitude

Troubleshooting

Customer service

Valid driver’s license

Physical capability

Tools

Own tools

Job description

Family Entertainment Group is seeking a reliable Independent Contract Route Technician to service 1–2 assigned partner locations. This field-based role involves visiting locations 2–3 times per week, inspecting and maintaining arcade games and related equipment, and ensuring guest-ready experiences across venues.

You will provide your own transportation and tools, work on a flexible schedule, and collaborate with partner locations to keep equipment operational and well-maintained.