Field-based Appliance Repair Technician

ZipRecruiter; Ruckersville (VA); Remote; USD 65,000 - 120,000; Full time

Job summary

Join a forward-thinking company as an appliance repair technician, where you will play a vital role in delivering outstanding customer service. This position offers immediate openings for skilled technicians specializing in appliance repair. Enjoy the convenience of working from home, using a company vehicle to travel to customer locations. You will have the opportunity to grow your career while being part of a team that values excellence and innovation in the home appliance industry. If you are enthusiastic and ready to make a difference, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Retirement Plan

Bonus Pay

Paid Training

Growth Opportunities

Qualifications

• Customer service-oriented attitude with a willingness to learn.
• Experience in appliance repair or related fields is preferred.

Responsibilities

• Diagnose and repair major appliances, providing exceptional customer service.
• Engage with customers to identify service issues and explain necessary repairs.

Skills

Customer Service

Refrigeration Sealed System Repair

Technical Skills

Problem-Solving

Education

High School Diploma or Equivalent

Job description

Job Description

Salary: 65,000-120,000

Enjoy the convenience of leaving directly from your home in a company-provided vehicle to your first call.

Benefits/Perks

• Insurance: Health (Medical and Prescription), Dental, Vision, Voluntary Life, Short-Term and Long-Term, Accident and Critical Illness
• Employee Assistance Program (EAP)
• Paid Time Off
• Paid Holidays
• Retirement Plan
• Bonus Pay
• Paid Training
• Growth and Career Advancement Opportunities

Job Summary

Join our team today! We are currently seeking a skilled appliance repair technician who excels in delivering outstanding customer service. Immediate openings are available for experienced technicians specializing in Whirlpool Brand Service.

Responsibilities

• Meet with customers in their homes or places of business, providing a personalized and exceptional service experience.
• Engage with customers to identify service issues, explain necessary repairs, and provide estimates when required.
• Exceed performance metrics to qualify for performance incentives.
• Expertly diagnose and repair major appliances, including refrigerators, washers, dryers, stoves (gas/electric), microwave ovens, and dishwashers.
• Stay up-to-date with the latest connected technology trends in the home appliance industry and apply this knowledge to your work.
• Complete all required training courses to ensure technician competency and actively seek to remain an industry expert.
• Safely operate company vehicles when traveling to customer locations.
• Utilize handheld devices to update work orders digitally, contributing to a paperless work environment.
• Consistently deliver a superior 5-star customer experience.

Qualifications

• Enthusiastic and customer service-oriented attitude.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting quality standards, and evaluating customer satisfaction.
• Willingness to learn and develop new skills.
• Experience with refrigeration sealed system repair.
• Must have a valid driver’s license.
• Proficient in English (bilingual skills are advantageous).
• Ability to lift or maneuver objects weighing up to 50 pounds.
• High school diploma or equivalent.
• Prior experience in appliance repair, HVAC, electrical, or related fields is preferred.

Remote work