Field Automation Technician I: Hands-on Field Support

MidCentral Energy; Texas; On-site; USD 52,000 - 76,000; Full time

Job summary

MidCentral Energy is seeking a Field Automation Technician I to provide on-site technical support, installation, preventive maintenance, and customer training for their automation product line. You will work independently in the field, maintain thorough documentation, and communicate with supervisors to ensure uptime and customer satisfaction.

The role requires strong self-direction, professional communication, and the ability to travel to customer sites, including overnight trips.

Qualifications

• Excellent interpersonal and verbal communication skills.
• Strong written communication and documentation skills.
• Excellent organizational skills and time management.
• Product knowledge specific to the iCOMBO product line.
• Basic computer knowledge, including mobile devices and field service applications.
• Attention to detail in both technical work and documentation.
• Self-motivation and the ability to work independently with minimal oversight.
• Contribute to team performance through initiative, reliability, and proactive communication.

Responsibilities

• Perform installation and startup of automation equipment at customer sites, following established procedures and engineering specifications.
• Conduct scheduled preventive maintenance and service calls on automation units independently, ensuring minimal equipment downtime.
• Troubleshoot and diagnose basic mechanical, electrical, and control system issues on automation equipment; elevate complex issues to senior technicians or engineering.
• Deliver customer-facing training on automation equipment operation, routine maintenance procedures, and safety protocols; ensure customers are confident and competent in day-to-day use of the product.
• Complete all field service documentation accurately and promptly, including service reports, work orders, parts usage logs, and customer sign-off forms.
• Maintain detailed records of equipment configurations, serial numbers, and as-built conditions for each site visit.
• Communicate job status, customer feedback, and equipment issues to the Supervisor and Operations Manager in a timely manner.
• Manage personal schedule and travel logistics to meet service commitments; maintain accountability for time and productivity while working independently.
• Inspect, maintain, and organize personal tool inventory and company-issued equipment to ensure readiness for field deployment.
• Perform basic torqueing tasks using calibrated tools in accordance with company specifications and safety standards.
• Load, transport, and secure automation components and service materials for safe delivery to and from job sites.
• Verify equipment readiness and conduct pre-startup checks prior to startup or returning equipment to service.
• Adhere to all company, customer, and regulatory Health, Safety, and Environmental (HSE) requirements at all times.
• Represent MidCentral professionally at customer locations; maintain a customer-first mindset in all interactions.
• Attend scheduled meetings, briefings, and training sessions—in person or virtually—to support communication, coordination, and professional development.
• Be available and on call 24 hours per day.
• Travel to designated job sites as required.

Skills

Excellent interpersonal and verbal沟通

Education

High school diploma or GED

Tools

Hand tools

Torque tools

Diagnostic equipment

Job description

MidCentral Energy is seeking a Field Automation Technician I to provide on-site technical support, installation, preventive maintenance, and customer training for their automation product line. You will work independently in the field, maintain thorough documentation, and communicate with supervisors to ensure uptime and customer satisfaction.

The role requires strong self-direction, professional communication, and the ability to travel to customer sites, including overnight trips.