Field Auto Appraiser

National General Management Corp; North Carolina; Hybrid; USD 36,000 - 69,000; Full time

Benefits offered by this job

Monthly connectivity reimbursement

Remote work allowed

Job summary

National General is seeking a Field Auto Appraiser to join our Claims team. This remote, territory-based role handles auto claims both virtually and in the field across Asheville, NC market, including Hendersonville, Waynesville, and surrounding western North Carolina.

The ideal candidate will have experience inspecting vehicles, preparing accurate damage estimates using CCC ONE, and negotiating settlements with repair facilities while delivering exceptional customer service.

Qualifications

• Experience inspecting vehicles and preparing accurate damage estimates.
• Ability to use CCC ONE estimating software.
• Experience negotiating with repair facilities, vendors, and customers.
• Strong customer service and communication skills.

Responsibilities

• Create or audit estimates of damages for 1st and 3rd party losses.
• Negotiate settlements and document activities across multi-line files.
• Evaluate settlement options for regulatory compliance and fair claims.
• Develop relationships with internal and external customers.

Skills

Auto Estimating

Auto Body Shop Management

Auto Insurance Claims

Automotive Inspections

Business Acumen

Business Management

Critical Thinking

Financial Analysis

Insurance Claim Handling

Mechanical Inspections

Negotiation

Quality Management

Vehicle Inspections

Tools

CCC ONE

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for creating or auditing a comprehensive estimate of damages for 1st and 3rd party material damage claims in either the auto or specialty lines leading to the proper disposition. Responsible for training, mentoring, controlling quality and providing technical assistance on material damage claims. National General is seeking a Field Auto Appraiser to join our Claims team. This remote, territory-based role handles auto claims both virtually and in the field throughout the Asheville, NC market, including Hendersonville, Waynesville, and surrounding western North Carolina areas. The ideal candidate will have experience inspecting vehicles, preparing accurate damage estimates using CCC ONE, and working closely with customers and repair facilities to support timely and effective claim resolution while delivering exceptional customer service.

Preferred Qualifications

• Previous experience as an Auto Damage Appraiser, Field Appraiser, Auto Claims Adjuster, body shop, collision repair, or automotive repair facility experience
• Proficiency using CCC ONE estimating software.
• Experience conducting in-person vehicle inspections and preparing accurate repair estimates.
• Strong understanding of auto repair processes, vehicle construction, and damage evaluation.
• Ability to effectively negotiate with repair facilities, vendors, and customers.
• Excellent customer service and communication skills.
• Ability to work independently and travel within the assigned territory.

Key Responsibilities

• Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses of all severities
• Possesses a deep understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines
• Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Builds mastered relationships with both internal and external customers across multiple lines

Supervisory Responsibilities

This job does not have supervisory duties. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

• Auto Body Shop Management
• Auto Estimating
• Auto Insurance Claims
• Automotive Inspections
• Business Acumen
• Business Management
• CCC ONE
• Critical Thinking
• Financial Analysis
• Insurance Claim Handling
• Mechanical Inspections
• Negotiation
• Quality Management
• Vehicle Inspections

Compensation Base compensation offered for this role is:

• Field Adjuster Cons I: $26.49 – $40.99/hour
• Field Adjuster Cons II: $28.03 – $43.70/hour
• Field Adjuster Sr. Cons I: $35.82 – $50.24/hour

Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century‑National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435‑2000. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.