Field Auto Adjuster - Springfield/Manassas, VA

Allstate; United States; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Company car eligibility

Mileage reimbursement

Job summary

Allstate is seeking a Field Auto Adjuster to meet customers where they are and lead on-site estimates and the total loss process. You will engage with customers, inspect damage, and coordinate with repair shops or service providers to determine coverage and settlements.

The position blends technical knowledge, customer service, and field work, requiring travel to customer locations and strong communication. A sign-on bonus may be offered to qualified candidates.

Qualifications

• 18+ months' experience in auto collision estimating using CCC One.
• High School Diploma or GED required.
• Excellent written and verbal communication with customers.
• Detail-oriented with strong ability to write precise estimates.

Responsibilities

• Meet customers at their location, repair shop, or tow yard to assess damage.
• Write estimates and guide customers through repair or total loss processes.
• Use a mix of in-person visits, virtual inspections, and written communication.
• Collaborate with body shops and service providers to resolve claims.
• Maintain clear, timely records in the claims system.
• Demonstrate empathy and effective communication throughout the claims process.

Skills

CCC One experience

Customer communication

Attention to detail

Time management

Willing to travel

Valid driver's license

Education

High School Diploma or GED

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process-meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.

You will take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same - whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.

If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Sign-On Bonus: A $5,000 sign-on bonus may be offered to qualified candidates who receive and accept an employment offer. Eligibility, payment timing, and conditions will be outlined in the official offer letter.

Preferred Qualifications

• 18+ months' experience in auto collision estimating using CCC One
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!

• The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - Your Eye for Detail Keeps Everything on Track - In this role, you'll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you'll maintain clear, timely records in our claims system (which we'll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Springfield or Manassas, VA

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Please note, you may be required to attend 2 weeks of training held in person at our Dallas, TX office.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets (Appraiser's license required in RI as well)
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX