Field Auto Adjuster- Boston, MA

Allstate; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Mileage reimbursements

Training in Dallas, TX

Job summary

Allstate seeks a Field Auto Adjuster to estimate auto damage on-site with customers at homes, repair shops, or tow yards. You’ll lead writing comprehensive estimates and guide clients through repair or total loss, using in-person visits, virtual inspections, and written communication.

The role blends technical know-how with customer service in a fast-paced field environment, offering opportunities to work across claims and collaborate with body shops.

Qualifications

• 3–5 years’ auto collision estimating experience.
• Excellent written and verbal communication with customers.
• Strong attention to detail and ability to write precise estimates.

Responsibilities

• Lead in writing auto damage estimates and guide customers through repair or total loss process.
• Collaborate with body shops and service providers to complete claims.
• Investigate and document damage, use tools and platforms for claims processing.

Skills

Customer service

Strong communication

Time management

Detail oriented

Tools

CCC One

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Adjuster, you'll be at the forefront of our claims process-meeting customers where they are, whether it's at their home, a repair shop, or a tow yard.

You'll take the lead in writing estimates and guiding customers through the repair or total loss process , using a mix of in-person visits, virtual inspections, and written communication. No two days are the same-whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes.

If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Preferred Qualifications

• You have 3-5 years' experience in auto collision estimating using CCC One
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements

A day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!

• The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - Your Eye for Detail Keeps Everything on Track - In this role, you'll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you'll maintain clear, timely records in our claims system (which we'll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Work Location

This position is a field-based role . To be eligible for this role, you must be in the following location: Boston, MA

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Please note, you may be required to attend 2 weeks of training held in person at our Dallas, TX office.

Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjuster's license

All required licenses will need to be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)

Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay