Field Assurance Technician

STI; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare solutions provider in Arizona is seeking a Field Assurance Technician to oversee daily operations in the lab. Responsibilities include managing the shipping and handling of complaint samples, ensuring compliance with biosafety and good laboratory practices, and maintaining accurate documentation. Ideal candidates will have experience in the medical industry and possess strong communication skills, a detail-oriented mindset, and the ability to work both independently and as part of a team.

Qualifications

• Must have proof of Hep B series or be willing to undergo it.
• Requires the ability to lift at least 50 lbs.
• Medical industry (GMP) and/or lab experience preferred.

Responsibilities

• Document complaint samples received in the Field Assurance Lab.
• Support daily requests for sample return kits, maintain tracking documentation.
• Ensure accurate and timely shipping of sample return kits.
• Oversee image/video review requests and process them timely.
• Maintain good documentation practices when recording results.
• Support continuous improvement of lab processes.

Skills

Good written and verbal communication skills

Detail-oriented

Ability to work independently and in cross-functional teams

Basic problem-solving / troubleshooting skills

Proficient in MS Office

Education

High school diploma, GED, or equivalent

Associated degree or equivalent experience

Job description

Field Assurance Technician

Location: Tempe, AZ | Duration: 12+ Months

Position Summary

This Technician for Field Assurance (FA) role involves overseeing daily operations in the Field Assurance (Complaint Handling) Lab. Responsibilities include managing the shipping, receiving of complaint samples, and conducting image reviews associated with complaints promptly. Familiarity with biosafety and good laboratory practices, as well as experience working in a clean room environment, is preferred.

Key Responsibilities

• Documentation of complaint samples received in the Field Assurance Lab for evaluation purposes
• Support daily requests for sample return kits to be shipped domestically and internationally, maintain tracking documentation, communicate in a timely manner with the requestor, assemble sample return kits and coordinate warehouse pickup and drop-offs
• Ensure accurate and timely shipping of sample return kits
• Track shipping inventory and order supplies through approved vendors
• Oversee image/video review requests received as a task, run a query in TrackWise to capture all requests and process requests in a timely manner. Additionally, maintain the image/video review tracker and follow up on any pending requests.
• Maintain good documentation practices (GDP) when recording preliminary and sample analysis results
• Escalate all unexpected issues to the Supervisor/Manager
• Maintain good laboratory practices (GLP) consistent with biosafety laboratory practices
• Maintain a clean work environment
• Maintain a professional working relationship with internal and external customers and support staff
• Storage and disposal of complaint samples in accordance with applicable procedures
• Support continuous improvement of lab processes
• Understand and follow procedures and regulatory requirements

Required Qualifications

• Good written and verbal communication skills
• Detail-oriented
• Ability to work independently and in cross-functional teams
• Basic problem-solving / troubleshooting skills
• Must have proof of Hep B series, be willing to undergo Hep B series, or sign waiver
• Proficient in MS Office
• Requires the ability to lift at least, but no limited to 50 lbs.

Preferred Qualifications

• Knowledge of the FedEx shipping system to conduct precise shipping transactions
• Previous warehouse experience

Education and/or Experience

• Medical industry (GMP) and/or lab experience preferred
• High school diploma, GED, or equivalent
• Associated degree or equivalent experience

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.

Work Environment

While performing the duties of this job, the employee may be in an open cubicle environment. Candidate must be able to work in a team-oriented, fast-paced environment. BD is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.