Field Applications Specialist - TD

F. Hoffmann-La Roche AG; Indianapolis (IN); Remote; USD 70,000 - 129,000; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche is seeking a field-based specialist to provide exceptional support during implementation of Roche Tissue instrumentation and to train customers on our solutions. The role requires planning, coordination, and problem-solving across the customer life cycle.

Ideal candidates will have a Bachelor’s degree in a relevant field and 3+ years of experience with laboratory IT products and diagnostics, plus strong communication skills.

Qualifications

• Bachelor’s degree in a relevant field and consent to work in a regulated environment.
• 3+ years of experience implementing and evaluating complex laboratory/IT products or diagnostic equipment.
• Strong communication and project-management skills.

Responsibilities

• Act as primary liaison through implementation and training; coordinate for deployment and user training.
• Provide on-site advisory support for Roche Tissue instrumentation and tailored customer training.
• Advise on customer issues and drive efficiencies and optimization for customer and Roche.
• Identify opportunities for new system consumables (reagents, antibodies, biomarkers, software).
• Work remotely with independent judgment; adapt procedures to meet complex requirements; maintain quality systems.

Skills

Lab IT implementation

Customer engagement

Education

Bachelor’s degree in Medical Technology/IT/CS/Biology or equivalent

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

The Roche Support Network is dedicated to providing exceptional support to customers.

• Acting as the primary liaison/customer representative throughout the implementation process and future histology application support, Includes planning and coordination for the implementation and customer training, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.
• Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions.
• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.
• Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software).
• Performs these job duties remotely and independently.
• Advanced and specialized knowledge generally of a particular area, system, or equipment with regard to technologically advanced instruments and scientific applications.
• Requires specific training and certification.
• Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues that arise both during and after the implementation process.
• May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position.
• Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.
• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
• Regular and predictable attendance is an essential function of this highly responsible position.

Relocation benefits are not available for this job posting.

The ideal candidate for this role will reside in Portland, Oregon or Seattle, Washington. This is a field-based role on a national team - the primary territory is Portland, Oregon or Seattle, Washington and out of state travel is expected for this position.

Who You Are

Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience. 3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.

Preferred Qualifications

Histotechnology experience highly preferred Experience with Pharma, Academia and research with Roche Discovery products Ability to learn and remain current on Roche solutions across various fields, including histology and discovery ultra Effective written and verbal communication skills, along with project management experience. Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

The expected salary range for this position based on the primary location of Washington/Oregon $69,600.00- $129,200.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.