Digital Solutions Engineer

F. Hoffmann-La Roche AG; Indianapolis (IN); A distancia; USD 86.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LI-MG5

Descripción de la vacante

Roche Diagnostics seeks a Digital Solutions Engineer to provide technical advice for installation, testing, integration, and maintenance of Roche Diagnostic products. You will consult with sales and customers on system solutions and LIS/EMR integration.

The role is remote, US-based, with 25%+ travel to customer sites, ideally within 50 miles of a major airport. The position offers an annual salary range of $85,900 to $159,500 USD, with actual pay based on experience and location.

Formación

• Bachelor’s degree in a relevant field and two years of laboratory IT, general IT, or product line experience OR four years of experience
• Willingness to travel 25% or more to customer sites
• Currently reside within 50 miles of a major US airport
• One year of project or process management experience
• Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
• In-depth knowledge of LIS and laboratory IT processes and workflows
• Demonstrate strong communication and troubleshooting with both technical and non-technical groups

Responsabilidades

• Installation Management: manage installation of IT product solutions at customer sites, remotely or on-site
• Needs Assessment: determine customer needs and set installation expectations
• Solution Validation: perform validation to evaluate effectiveness of IT solutions
• Customer Satisfaction: ensure customers are fully satisfied with IT product installation
• Technical Support: serve as a technical resource for complex system issues and troubleshoot during installation and post go-live phases

Conocimientos

Installation management

Needs assessment

Solution validation

Technical support

Customer satisfaction

Educación

Bachelor’s Degree in Computer Science/Information Technology/Medical Technology/Life Sciences

Herramientas

HL7

ASTM

HIPAA

Networking

Microsoft Windows

Cache Intersystems

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

The Digital Solutions Engineer provides technical advice to support a variety of post-sales activities, including installation, testing, integration, and maintenance of Roche Diagnostic products. This includes consulting with sales and customers on Roche Diagnostic system product solutions and integration with customers’ medical systems (LIS, EMR, etc). While much of this work is performed remotely, this position will require 25% or greater travel to customer sites for consultation and/or installation, issue resolution, and participation in team meetings as required. This is a remote, US-based position. Our ideal candidate would reside within 50 miles of a major airport.

Key Roles & Responsibilities

• Installation Management: Responsible for managing the installation of IT product solutions at customer sites, both remotely and on-site.
• Needs Assessment and Expectations: Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available within the specified time-frame
• Solution Validation: Performs validation processes to evaluate the effectiveness of IT solutions
• Customer Satisfaction: Ensures all customers are fully satisfied with their IT product installation
• Technical Support and Issue Management: Serves as a technical resource for complex system issues, manages critical customer situations, and troubleshoots during installation and post go-live phases

Who You Are

Bachelor’s Degree in Computer Science, Information Technology, Medical Technology, Life Sciences and two years of laboratory IT, general IT, product line experience or 4 years of experience

Preferred Qualifications

• Able to travel 25% or more to customer sites
• Currently reside within 50 miles of a major metropolitan US airport
• One year of project or process management experience that demonstrates the ability to multitask and manage time effectively
• Fluency with healthcare standards and technologies (HL7, ASTM, HIPAA, Networking, Microsoft Windows, Cache Intersystems)
• In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
• Demonstrate effective communication and troubleshooting with requirements for both technical and non-technical groups
• Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature

The expected salary range for this position, based on the primary location of Indiana is $85,900 - 159,500 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.

Benefits

• LI-MG5

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.