Field Applications Specialist — Science Training & Adoption

BD; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Waters Corporation is seeking a Field Applications Specialist to enable customers to realize full instrument value through expert training, workflow optimization, and hands-on application guidance. You will lead onboarding, tailor training to customer workflows, and collaborate with commercial, service, and marketing teams to drive adoption and outcome-focused results.

The role emphasizes travel (60–70%), on-site engagement, and the ability to translate scientific concepts into practical

Qualifications

• Bachelor’s degree in life sciences or related field.
• Hands-on experience with flow cytometry applications and cell sorting.
• Strong troubleshooting capabilities across complex workflows.
• Ability to translate scientific concepts into practical application.
• Strong training, communication, and presentation skills.
• Valid driver’s license with at least 3 years of driving history.
• Ability and willingness to travel extensively (60–70%).

Responsibilities

• Lead customer onboarding to ensure a seamless transition from purchase to implementation.
• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels.
• Educate customers on best practices to maximize instrument and application performance.
• Support initial setup, validation, and readiness of customer workflows.
• Provide advanced application support and troubleshooting across instruments and workflows.
• Partner with customers to resolve complex technical challenges efficiently.
• Serve as a trusted scientific advisor for ongoing application needs.
• Escalate and coordinate resolution of complex issues with internal teams.
• Drive utilization through proactive engagement and scientific consultation.
• Advise customers on optimizing workflows and improving outcomes.
• Identify gaps and recommend best-practice solutions.
• Enable customers to achieve measurable success with technologies and reagents.
• Strengthen customer satisfaction and long-term retention through consistent engagement.
• Reinforce value realization and ensure achievement of intended outcomes.
• Build strong, trusted relationships with scientific stakeholders.
• Support broader customer success initiatives aligned to business objectives.
• Identify opportunities to expand application usage and workflow breadth.
• Surface unmet needs for additional products, reagents, or capabilities.
• Partner with Account Managers and Technical Sales Specialists to support growth opportunities.
• Contribute insights to territory and account development strategies.
• Partner closely with commercial, technical sales, service, and marketing teams.
• Support coordinated, account-based customer engagement strategies.
• Provide field insights to inform product development and training programs.
• Contribute to a collaborative, team-based customer success model.

Skills

Flow cytometry applications

Cell sorting

Troubleshooting

Training delivery

Communication

Presentation

Travel willingness

Education

Bachelor’s degree in life sciences or related field

Tools

FlowJo

Infinicyt

OMIQ

FCS Express

Job description

Waters Corporation is seeking a Field Applications Specialist to enable customers to realize full instrument value through expert training, workflow optimization, and hands-on application guidance. You will lead onboarding, tailor training to customer workflows, and collaborate with commercial, service, and marketing teams to drive adoption and outcome-focused results.

The role emphasizes travel (60–70%), on-site engagement, and the ability to translate scientific concepts into practical