Field Applications Specialist (REMOTE)

Cleveland Diagnostics Inc.; Cleveland (OH); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance (employer-paid)

Dental & Vision (employer-paid)

Life insurance

Retirement plan with 4% match

Incentive & stock option program

Generous PTO & holidays

Flexible work schedule

Referral program

Office access

Coffee and snacks

Job summary

Cleveland Diagnostics Inc. is seeking a Field Applications Specialist (REMOTE) to lead IsoPSA implementations in customer labs across the United States. You will plan workflows, train staff, validate assays, and ensure QC and LIS integration with ongoing post-implementation support.

The role requires up to 80% travel and close collaboration with the CDx team. Ideal candidates hold a BA/BS in a lab science, ASCP certification preferred, and have at least five years of CLIA lab experience.

Qualifications

• BA/BS in Chemical, biological or clinical laboratory science.
• MT (ASCP) or MLS (ASCP) certification preferred.
• Five years of experience in a clinical or CLIA lab environment.
• Must have the technical expertise to implement IsoPSA in a clinical lab.
• Must possess a positive customer attitude and good conflict handling.
• Must be able to travel up to 80% to customer sites.
• Ability to design and execute IsoPSA implementation programs with the CDx team.
• Must adhere to safety, HIPAA, confidentiality and regulatory requirements.
• Self-starter with high motivation and eagerness to learn; detail oriented.

Responsibilities

• Design plan to implement IsoPSA at CDx customer labs.
• Execute IsoPSA IVD implementations at CDx customer labs.
• Provide ongoing technical support to CDx customers post-implementation.
• Travel to customer sites up to 80% and collaborate with commercial CDx team.
• Other duties as assigned.

Skills

Clinical lab experience

ASCP certification

Travel availability

Team collaboration

Safety & HIPAA awareness

Troubleshooting laboratory equipment

Strong communication

Self-starter

Education

BA/BS in Chemical, biological or clinical laboratory science

Tools

Salesforce.com

Microsoft Word, Excel, PowerPoint

LIS/EMR familiarity

Job description

Field Applications Specialist (REMOTE)

Cleveland Diagnostics Inc. Cleveland, Ohio, United States

About this position

Field Applications Specialist (REMOTE)

Reports To: The Field Applications Specialist will report to the Field Applications Manager

Job Overview: The Field Applications Specialist is responsible for developing and executing the process for implementing IsoPSA (IVD) in CDx customer labs. Their duties include workflow / lab planning, training, accessioning plan, assay validation, QC plan, LIS integration and result reporting, and ongoing technical support post assay implementation. This role must be prepared to work with CDx customers (and 3rd party Diagnostic Manufacturers such as Roche) to solve any problem that stands in the way of successful IsoPSA implementation. This position requires a significant amount of travel (80%) as they will need to be on site with the customer when implementing IsoPSA IVD.

Essential Responsibilities and Duties

• Design plan to implement IsoPSA at CDx customer labs
• Execute IsoPSA IVD implementations at CDx customer labs
• Provide ongoing Technical Support to CDx IVD customers post customer implementation
• Other duties as assigned

Qualifications

• BA/BS in Chemical, biological or clinical laboratory science
• MT (ASCP) or MLS (ASCP) certification preferred
• Five years of experience working in clinical or CLIA lab environment
• Must have the technical expertise and experience to implement IsoPSA in a Clinical Laboratory
• Must possess a positive customer attitude
• Must be able to handle customer conflict appropriately
• Must be able to travel extensively, up to 80%
• Has to have the skills to build this program, execute it, and teach other application specialists to execute
• Must be able to work quickly and cohesively with the commercial CDx team
• Must be savvy in handling delicate customer situations
• Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements
• Requires critical thinking skills & decisive judgement skills
• Must be a self-starter with high motivation level & eagerness to learn
• Detail oriented and able to work in a fast paced environment
• Excellent aptitude for troubleshooting laboratory equipment
• Effective interpersonal, organizational and communication skills required
• Excellent computer skills with proven proficiency in software products including Word, Excel, Powerpoint, and Salesforce.com. Knowledge of industry EMR and LIS systems a plus.

Physical Requirements

Ability to: sit, stand and/or walk throughout course of day; operate a computer and multitask across many software communication and data entry programs while operating and communicating through telephone device for several hours a day; ability to safely drive a vehicle and travel using appropriate and available mass and/or air transit.

Other Requirements

• This is a remote traveling position
• Valid driver's license
• Frequent use of personal vehicle, including out of state visits
• This position requires involvement outside of standard business hours
• COVID-19 vaccination is highly recommended

Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics.

We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee's well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics.

Benefits

• 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage
• 100% Employer-paid Dental & Vision for entire family
• No cost for employee coverage for Group Term Life, Short & Long Term Disability
• 4% retirement contribution Employer match
• Incentive Performance Plan & Stock Option Program & Commission program
• Generous PTO plan & holiday program
• Flexible work schedule & lucrative employee referral program
• Salary may vary by work state/geographical region/territory
• Easy to get to office location with newly built-out office space
• Free coffee, snacks and other goodies all day long

Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.