Field Applications Specialist - Chicago, IL

Cepheid; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Bonus eligible

Medical/dental/vision insurance

401(k)

Company Car

Job summary

Cepheid, part of the Danaher family, is seeking a Field Applications Specialist to support the Diagnostic Sales team with pre- and post-sale technical activities. You will train customers, demonstrate instruments, and collaborate across teams to ensure top-tier service and customer satisfaction.

The role requires up to 75% travel, a relevant degree with several years of MT/CLS or training experience, and strong proficiency in MS Office and Salesforce.

Qualifications

• Bachelor’s degree with 5+ years of related work experience OR Master’s degree in field with 3+ years of related work experience.
• Minimum of 3 years of MT/CLS experience or 3 years formal training; or equivalent background.

Responsibilities

• Install Cepheid instruments and train customers on CLIA waived and Moderate Complex systems.
• Support connectivity solutions and assist with implementation for customer satisfaction.
• Provide instrument demonstrations and technical presentations to customers.
• Collaborate with Sales, Marketing, Technical Support, Service and global units to assess customer needs.
• Travel up to 75% by car/air travel; lift up to 50 pounds; maintain valid driver’s license.

Skills

Technical support

Customer training

Presentations

Cross-functional collaboration

Education

Bachelor’s or Master’s degree

Tools

Salesforce.com

PowerPoint

Zoom

Microsoft Teams

LMS

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.

The Field Application Specialist is responsible for providing in-field assistance to the Diagnostic Sales team for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. This role will provide technical direction and support to customers on instrument operation, assay implementation, and maintenance of company products. Conduct technical presentations and product demonstrations for customers. Work collaboratively with Sales, Marketing, Technical Support, Service and global business units to identify and assess customer needs in order to provide high quality customer care that exceed expectations. Additionally, the Field Applications Specialist will work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. Create formal networks with key contacts outside of area of expertise, involving coordination among groups. Determine methods and procedures on new assignments and may coordinate activities of other personnel. Act independently to determine methods and procedures on new or special assignments. This position reports to the West Regional Service Manager is part of the Customer Care Team located in Chicago, Illinois and will be fully remote.

In this role, you will have the opportunity to:

• Install Cepheid instruments, train customers on CLIA waived and Moderate Complex systems and tests, support connectivity solutions into customer laboratories, and provide support to the customer during implementation to ensure customer satisfaction.
• Provide continued support of Cepheid CLIA waived and Moderate Complex instrumentation, software revisions, and reagent ADF changes to current customers.
• Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid CLIA waived and Moderate Complex business and retaining current business.
• Coordinate with internal teams and external partners to support implementation activities in Health systems where both CLIA waived and Moderate Complex systems are involved.
• Independently manage assigned territory to include travel and scheduling aligned with business and organizational priorities.

The essential requirements of the job include:

• Bachelor’s degree with 5+ years of related work experience OR Master’s degree in field with 3 + years of related work experience.
• Minimum of 3 years of Medical Technologist (MT)/Clinical Laboratory Scientist (CLS) experience OR Minimum of 3 years’ formal training experience; OR any combination of education and experience which would provide an equivalent background.

Travel, Motor Vehicle Record & Physical/Environment Requirements: This position will require travel, up to 75%, by car and flying in and out of airports with possible long wait times. The employee must occasionally lift and/or move up to 50 pounds. Must have a valid driver's license and an acceptable Motor Vehicle Record (MVR).

Preferred experience:

• It would be a plus if you also possess previous experience in: FAS, MT, CLS, MLS, MLT training or teaching experience.
• Demonstrated success in following Corporate process and administrative requirements (e.g.: Salesforce.com, Monthly Reports, regulatory requirements, etc.)
• Proficiency in Microsoft Office Programs, especially PowerPoint, online tools, and systems: LMS, Content Management, and, Salesforce.com, Zoom and Microsoft Teams strongly preferred.

Benefits and Compensation

• The annual salary range OR the hourly range for this role is $90,000-$100,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
• This job is also eligible for bonus/incentive pay.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
• Bonus / Incentive Pay: This job is also eligible for bonus. This is the target earnings as % of base annual salary, subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.
• This job is also eligible for a comprehensive package of benefits and specifically Company Car.

Company remote work arrangement details: This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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