Field Applications Engineer - Phoenix

Sterling Fabrication Technology; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Travel Expenses

Healthcare Benefits

401K

Laptop, software, phone

Company Uniform

Job summary

Sterling Fabrication Technology is seeking an Applications Engineer to support CNC machine tool sales and ensure customer success. The role includes time studies, showroom demonstrations, and hands-on training to enable customers to operate machines on-site after installation.

You will assist with offline programming and machine operation, help with facility requirements before arrival, and be on-site for machine delivery to verify condition and placement. Phoenix-based position.

Qualifications

• CAD/CAM background required; proficiency with AutoCAD, SolidWorks, Inventor or Pro-E is preferred.
• Excellent customer-facing communication and professional demeanor.
• Background knowledge of basic mechanics, engineering, manufacturing, and fabrication is beneficial.
• Ability to work independently and take initiative.
• Must live in or near Phoenix, AZ.

Responsibilities

• Makes process time studies to show machine performance.
• Conduct machine demonstrations at showroom to potential customers.
• Provides hands-on training to customers.
• Assist with offline programming and machine operation on-site with customers.
• Assist customer with facility requirement prior to machine arrival.
• Be on-site during machine arrival to ensure equipment condition and proper placement.
• Visit existing customers to ensure customer satisfaction after installation.

Skills

Customer facing

Initiative

Strong communication

Tools

AutoCAD

SolidWorks

Inventor

Pro-E

CNC programming software

Job description

About Sterling:

Sterling Fabrication Technology is a CNC fabrication machine tool sales company that exclusively represents several global leading manufacturers of CNC equipment for metal processing and fabrication.

We are seeking an Applications Engineer to play a key role in supporting CNC machine tool sales and ensuring customer success. This role involves conducting time studies and demonstrations, assisting with machine startups, and providing hands-on training to equip customers with the knowledge and skills needed to effectively operate their machines on-site after installation.

These include: lasers, punching machines, tube lasers, press brakes, and other fabrication machine tools.

SFT Mission

Our mission is to bring a new level of excitement to the fabrication industry by leveraging our passion for advanced technologies. We enjoy helping our customers solve manufacturing challenges, operate efficiently, and achieve success while bringing value to the brands we represent.

SFT Vision

To be the world-class partner in our industry, known for offering high-end machines, unmatched expertise, and service that exceeds customers' expectations.

SFT Guiding Principles

1. World-class is our standard: We strive to be the best.

2. Every interaction matters: Every interaction, visit, and sale matters.

3. Start with the why: Understand the end-goal, be intentional, and think ahead.

4. Do it right, the first time: Focus on accuracy and quality; why do something twice when you can do it once?

5. Have a sense of urgency: Act quickly and efficiently.

6. Find a way: Stay resourceful, persistent, and focused on solutions to get the task done.

7. Be a team: Support each other daily.

8. Celebrate wins, big and small: Celebration is our fuel to keep winning.

9. Be self-aware: Recognize how your energy and attitude affect others and read the room.

10. Stay humble: Stay grounded and open to growth.

About the job:

• Makes process time studies to show machine performance

• Conduct machine demonstrations at our showroom to potential customers

• Provides hands-on training to customers

• Assist with offline programming and machine operation on-site with customers

• Assist customer with facility requirement prior to machine arrival

• Be on-site during machine arrival to ensure equipment condition and proper placement

• Visit existing customers to ensure customer satisfaction after installation

What we offer:

• Competitive Salary

• Travel Expenses

• Healthcare Benefits

• 401K

• Laptop, software, phone

• Company Uniform

Job Requirements:

• Computer literacy and CAD/CAM background. Preferably, AutoCAD, SolidWorks, Inventor, Pro-E, or a CNC programming software

• Professional demeanor and communication skills with customers - this is an almost 100% customer facing role.

• Background knowledge of basic mechanics, engineering, manufacturing, and/or fabrication is beneficial

• Ability to work independently and take initiative

• Must live in or near Phoenix, AZ