Staff Field Applications Engineer

Supermicro; Washington (District of Columbia); On-site; USD 190,000 - 195,000; Full time

Job summary

Supermicro is seeking a Solution Architect to develop new and existing opportunities in the global IT market. The SA will work with customers from ground to executive level, manage projects with internal and external teams, and help grow the business through strong customer focus and effective solution delivery.

This role requires technical leadership in pre-sales, system architecture, firmware, Linux/Windows, virtualization and data center operations, including liquid cooling.

Qualifications

• Bachelor's or Master's degree in engineering discipline; computer science, computer engineering and electrical engineering preferred.
• Past experience supporting and proposing solutions for State or Federal entities and third party partners.
• Hands on Data Center and Liquid Cooling experience is a definite plus.
• Excellent communication skills and business sense required.
• Minimum 12 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired.
• Strong background and experience with x86-based server architecture.
• Solid hardware system understanding and diagnostics skills.
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling and data center operations is a plus.
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines.
• Individual must be able to work effectively and independently in high pressure environments.
• TS/SCI clearance not required, but willingness to potentially go through that process in the future is a plus.

Responsibilities

• Support revenue growth with all Federal customers
• Solution architect and presentation skills to help expand direct and indirect Federal account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with C-level technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic hardware architecture understanding and debug skills
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical Request For Information and Request For Proposal bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept solutions that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Skills

Excellent communication skills

Leadership

Customer engagement

Independent work

Problem solving

Technical communication

Education

Bachelor's or Master's degree in engineering

Tools

Linux

Windows

Virtualization

Firmware

x86 server architecture

Data Center hardware

Job description

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Location: Washington, DC, District of Columbia, United States

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Solution Architect(SA) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The SA will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The SA must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

• Support revenue growth with all Federal customers
• Solution architect and presentation skills to help expand direct and indirect Federal account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with C-level technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic hardware architecture understanding and debug skills
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical Request For Information and Request For Proposal bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept solutions that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Qualifications:

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Past experience supporting and proposing solutions for State or Federal entities and third party partners
• Hands on Data Center and Liquid Cooling experience is a definite plus
• Excellent communication skills and business sense required
• Minimum 12 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86-based server architecture
• Solid hardware system understanding and diagnostics skills
• Familiarity with Firmware, Linux, Windows, virtualization, storage, GPUs, AI/ML, Liquid Cooling and data center operations is a plus
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
• Individual must be able to work effectively and independently in high pressure environments
• TS/SCI clearance not required, but willingness to potentially go through that process in the future is a plus

Salary Range

$190,000 - $195,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills,years of experience, and comparison to other employees already in this role. In addition to a comprehensivebenefits package, candidates may be eligible for other forms of compensation, such as participation in bonus andequity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.