Field Applications Engineer

Sea Machines Robotics; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Sea Machines Robotics is seeking an experienced Field Application Engineer to join their Boston team. The role involves coordinating the installation of innovative marine technology on vessels globally, providing customer support, and ensuring product performance with a focus on quality.

A Bachelor’s degree in a related STEM field and over 7 years of relevant experience is required. The position requires significant travel and collaboration across teams to foster customer support excellence.

Qualifications

• 7+ years of installation and service experience for complex hardware/software products.
• Must have a background in marine systems and controls.
• Skilled in troubleshooting electrical issues and using test equipment.

Responsibilities

• Coordinate installation of Sea Machines products in marine vessels worldwide.
• Monitor product performance in customer fleets.
• Respond to customer support inquiries and resolve field issues.

Skills

Installation and service experience for complex hardware/software technology products

Marine systems, controls, PLCs, and electronics

Electrical troubleshooting and test equipment

Customer support culture

Collaborative work across departmental functions

Education

Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline

Job description

Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. and machine learning to disrupt the massive maritime transportation market. Our tech provides ships and workboats the intelligence to work remotely, increases safety for maritime crews, and radically improves operator productivity.

We’re recruiting for an experienced customer-facing, marine systems Field Application Engineer to join our team. The position will be based at our Boston, MA office. You’ll travel to customer and dealer sites worldwide to coordinate Sea Machines product deployment and service on customer vessels. You have demonstrated aptitude with marine vessel controls, electronics and mechanical systems. You have solid experience installing and commissioning complex hardware/software products and have excellent communications skills. You’re hands-on, innovative and passionate about new technology.

Responsibilities

• Coordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network
• Monitor Sea Machines product performance in customer fleets.
• Respond to customer support inquiries and provide timely resolution of customer field issues.
• Maintain regular communications and reporting of any field issue to the operations and technology teams.
• Provide input to product documentation including installation, service and user manuals.
• Service test boat and office simulation equipment when required.

Requirements and Skills

• 7+ years of installation and service experience for complex hardware/software technology products
• A background in supporting marine systems, controls, PLCs and electronics is required to be successful in this role.
• Must be skilled in electrical troubleshooting and test equipment use.
• Foster a customer support culture based on execution, quality and responsiveness.
• Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.
• Ability to work collaboratively across departmental functions.
• Significant travel is required for this position 25-50%
• Minimum of an Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.

Desired Skills and Experience

• Marine certifications or licenses are a plus.
• Linux experience, networking experience, coding experience are all helpful although not required.