Field Applications Engineer

Shoptalk; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Shoptalk is seeking an experienced customer-facing Field Application Engineer to coordinate Sea Machines product deployment in marine vessels, based in Boston, MA. The ideal candidate will have over 7 years of relevant experience and will travel to customer sites worldwide.

This role requires strong skills in installing complex technology products and excellent communication abilities. You will be responsible for monitoring product performance, responding to inquiries, and maintaining team communications.

Qualifications

• 7+ years of installation and service experience for complex hardware/software technology products.
• Background in supporting marine systems, controls, PLCs and electronics.
• Skilled in electrical troubleshooting and test equipment use.

Responsibilities

• Coordinate installation and commissioning of Sea Machines products in marine vessels.
• Monitor product performance in customer fleets.
• Respond to customer support inquiries and resolve field issues.

Skills

Installation and service experience for complex hardware/software products

Marine systems background

Electrical troubleshooting

Expertise in communications

Collaboration across functions

Education

Bachelor's degree in Engineering Technology, Marine Engineering or related STEM discipline

Job description

We’re recruiting for an experienced customer-facing, marine systems Field Application Engineer to join our team. The position will be based at our Boston, MA office. You’ll travel to customer and dealer sites worldwide to coordinate Sea Machines product deployment and service on customer vessels. You have demonstrated aptitude with marine vessel controls, electronics and mechanical systems. You have solid experience installing and commissioning complex hardware/software products and have excellent communications skills. You’re hands‑on, innovative and passionate about new technology.

Responsibilities

• Coordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.
• Monitor Sea Machines product performance in customer fleets.
• Respond to customer support inquiries and provide timely resolution of customer field issues.
• Maintain regular communications and reporting of any field issue to the operations and technology teams.
• Provide input to product documentation including installation, service and user manuals.
• Service test boat and office simulation equipment when required.

Requirements and Skills

• 7+ years of installation and service experience for complex hardware/software technology products
• A background in supporting marine systems, controls, PLCs and electronics is required to be successful in this role.
• Must be skilled in electrical troubleshooting and test equipment use.
• Foster a customer support culture based on execution, quality and responsiveness.
• Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.
• Ability to work collaboratively across departmental functions.
• Significant travel is required for this position 25-50%
• Minimum of an Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.

Desired Skills and Experience

• Marine certifications or licenses are a plus.
• Linux experience, networking experience, coding experience are all helpful although not required.