Field Application Specialist - Separations Technology, Virgina or Mayland

Sartorius Stedim North America, Inc.; United States; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Mentoring program

Health benefits

401(k) plan

Flexible schedules

Vacation and holidays

Résumé du poste

Sartorius Stedim North America, Inc. is seeking a Field Application Specialist to drive successful application and implementation of the Separation technologies portfolio (NFF, TFF, UF/DF) for customers in Maryland, Virginia and adjacent regions.

You will provide product expertise, technical support and customer-facing demonstrations to accelerate adoption. The ideal candidate has 3+ years in bioprocessing or MSAT, strong troubleshooting and communication skills, and willingness to travel >50%.

Qualifications

• 3+ years of experience in process development, MSAT, bioprocessing in biotech or CDMO environments
• Experience with Separation technologies including NFF, TFF, UF/DF
• Strong ability to troubleshoot technical issues in customer environments

Responsabilités

• Translate customer requirements into product/workflow recommendations to accelerate adoption
• Execute trials, validations, and customer training with documented outcomes
• Troubleshoot inquiries and coordinate corrective actions with cross-functional teams
• Provide technical insights and competitive positioning for customer use cases
• Capture feedback and influence portfolio enhancements with Product Management
• Support training of fellow Field Application Specialists and Sales team
• Assist in start-up operations and customer training on new technologies
• Support Quality in investigation and resolution of complaints
• Provide monthly territory activity reports to management

Connaissances

Presentation skills

Customer-facing

Troubleshooting

MS Office

Salesforce

Tableau

Team collaboration

Formation

Bachelor's degree in Life Sciences/Biotechnology/Engineering or related

Master’s degree preferred

Outils

Salesforce

Tableau

System control software

Description du poste

The Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Maryland and Virginia and at times the Delaware, New Jersey, and Pennsylvania region.

The Field Application Specialist is a field-based role who provides application expertise, technical consultation and customer-facing product support across the customer lifecycle to enable successful application of the assigned product portfolio within customer processes.

The ideal candidate will be located in MD or VA areas.

This position also includes a bonus and auto allowance.

What you will accomplish together with us:

• Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
• Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer‑specific evaluation, onboarding plans and outcomes to increase implementation success rates
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions
• Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
• Support the training of other Field Application Specialists and the Sales organization on assigned technologies and/or processes.
• Ensure training of customers on new technologies and support initial start‑up operations as well as ensure/assist in internal training opportunities for self and colleagues
• Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Provide monthly reports on territory activity to management

What will convince us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience; Master’s degree preferred
• 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role
• In‑depth knowledge (1+ years’) in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success; familiarity with life science application experiment technology; a good understanding of hot research topics is a plus
• Ability to troubleshoot technical and application‑related issues in customer environments
• Hands‑on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
• Ability to collaborate effectively across Sales, Product Management, Quality and other cross‑functional stakeholders in a matrix
• Customer orientation with the ability to understand customer needs and translate them into effective application solutions
• Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
• Proven software skills, e.g. Microsoft Office; Salesforce, Tableau, and system control software is a plus
• Willing to travel >50% as this role is heavily focused on external customers
• Ability to lift up to 50lbs
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution.

www.sartorius.com/career

www.sartorius.com/careers