Field Application Specialist - Separations Technology, Virgina or Mayland
Sartorius
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Résumé du poste
Sartorius is seeking a Field Application Specialist to drive application, implementation, qualification and use of Separation technologies (NFF, TFF, UF/DF) for customers in MD, VA, and nearby regions. The role blends technical consulting, demonstrations, and trials to accelerate adoption.
The ideal candidate has 3+ years in bioprocessing, strong knowledge of TFF/UF/DF/NFF, and hands-on ability with demos, training, and troubleshooting. Travel >50% and lifting up to 50 lbs are required.
Qualifications
- Bachelor’s degree or higher in Life Sciences, Biotechnology, Engineering or related field; Master’s preferred.
- 3+ years in process development, MSAT, bioprocessing in biotech or biopharma industries.
- In-depth knowledge (1+ years) in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification; able to optimize and scale processes.
- Ability to troubleshoot technical and application-related issues in customer environments.
- Hands-on technical capability for demos, trials, evaluations and training.
Responsabilités
- Support customer evaluations and provide technical consultations by translating requirements into product/workflow recommendations.
- Design, coordinate and document customer-specific evaluation plans and outcomes.
- Troubleshoot customer processes and coordinate corrective actions with relevant functions.
- Contribute technical insights and solution recommendations to opportunities and portfolio enhancements.
- Capture feedback and competitive intelligence to inform Product Management.
- Support training of field specialists and sales teams on technologies and processes.
- Ensure customer training on new technologies and assist in start-up operations.
- Assist Quality in investigation of complaints and provide monthly territory activity reports.
Connaissances
Formation
Outils
Description du poste
The Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius’ Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Maryland and Virginia and at times the Delaware, New Jersey, and Pennsylvania region. The Field Application Specialist is a field-based role who provides application expertise, technical consultation and customer-facing product support across the customer lifecycle to enable successful application of the assigned product portfolio within customer processes. The ideal candidate will be located in MD or VA areas.
- Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
- Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation, onboarding plans and outcomes to increase implementation success rates
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
- Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions
- Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
- Support the training of other Field Application Specialists and the Sales organization on assigned technologies and/or processes.
- Ensure training of customers on new technologies and support initial start-up operations as well as ensure/assist in internal training opportunities for self and colleagues
- Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Provide monthly reports on territory activity to management
- Bachelor's degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience; Master’s degree preferred
- 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role
- In-depth knowledge (1+ years’) in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success; familiarity with life science application experiment technology; a good understanding of hot research topics is a plus
- Ability to troubleshoot technical and application-related issues in customer environments
- Hands-on technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix
- Customer orientation with the ability to understand customer needs and translate them into effective application solutions
- Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
- Proven software skills, e.g. Microsoft Office; Salesforce, Tableau, and system control software is a plus
- Willing to travel >50% as this role is heavily focused on external customers
- Ability to lift up to 50lbs
- Identification with our core values: Sustainability, Openness, Enjoyment
This position also includes a bonus and auto allowance.
Mentoring, leadership programs, internal seminar offerings
Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Working in smart buildings with the latest technology and equipment.
401 k (with generous company match)
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
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