Field Application Specialist - Separations Technology, Virgina or Mayland

Sartorius North America; Virginia Beach (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) retirement plan

Flexible spending accounts

Health and wellness programs

Job summary

Sartorius North America is seeking a Field Application Specialist to ensure successful application, implementation, and support of Separation technologies (NFF, TFF, UF/DF) for customers in MD/VA and surrounding regions. You will translate process requirements into product recommendations and lead trials and training at customer sites.

The ideal candidate has 3+ years in bioprocessing and strong knowledge of TFF, UF/MF/DF, NFF, and viral filtration, with excellent troubleshooting and

Qualifications

• Bachelor's degree in Life Sciences or related field; Master’s preferred.
• 3+ years in process development, MSAT, bioprocessing in biotech/biopharma or CDMO environments.
• In-depth knowledge (1+ years) of TFF, UF/MF/DF, NFF, Viral Filtration & Clarification with scaling experience.
• Strong troubleshooting and ability to document findings and recommendations.

Responsibilities

• Support evaluations, assessments and consultations by translating process requirements into product recommendations.
• Design, coordinate and document customer onboarding plans and outcomes.
• Troubleshoot technical inquiries and coordinate corrective actions with relevant functions.
• Provide insights for opportunity development and competitive positioning.
• Capture field feedback to influence portfolio enhancements.
• Train other Field Application Specialists and Sales on assigned technologies.

Skills

MS Office

Salesforce

Tableau

Troubleshooting

Cross-functional collaboration

Communication

Education

Bachelor's degree in Life Sciences or related field

Master's degree preferred

Tools

Microsoft Office

Salesforce

Tableau

Job description

The Field Application Specialist will be responsible for ensuring the successful application, implementation, qualification, and use of Sartorius' Separation technologies portfolio (NFF, TFF, UF/DF) by providing overall product expertise, application knowledge, and technical support throughout each step of the customer process. This role supports the Sales process through product positioning, presentations, demonstrations, and trials, primarily for customers in Maryland and Virginia and at times the Delaware, New Jersey, and Pennsylvania region.

The Field Application Specialist is a field-based role who provides application expertise, technical consultation and customer-facing product support across the customer lifecycle to enable successful application of the assigned product portfolio within customer processes.

The ideal candidate will be located in MD or VA areas.

What you will accomplish together with us:

• Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
• Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation, onboarding plans and outcomes to increase implementation success rates
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve technical suitability of proposed solutions
• Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements
• Support the training of other Field Application Specialists and the Sales organization on assigned technologies and/or processes.
• Ensure training of customers on new technologies and support initial start-up operations as well as ensure/assist in internal training opportunities for self and colleagues
• Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
• Provide monthly reports on territory activity to management

What will convince us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering or related field, or equivalent demonstrated professional experience;Master's degree preferred
• 3+ years of experience in process development, MSAT, bioprocessing in biotechnology, biopharmaceutical industry or CDMO manufacturing environment or field experience in a similar role
• In-depth knowledge (1+ years') in TFF, UF/MF/DF, NFF, Viral Filtration and Clarification products with experience in optimization and process scaling success; familiarity with life science application experiment technology; a good understanding of hot research topics is a plus
• Ability to troubleshoot technical and application-related issues in customer environments
• Handson technical capability, including demos, trials, evaluations and customer training activities with the ability to document application findings, trial outcomes and technical recommendations in a structured manner
• Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix
• Customer orientation with the ability to understand customer needs and translate them into effective application solutions
• Strong communication and presentation skills, able to articulate technical value to diverse stakeholders
• Proven software skills, e.g. Microsoft Office; Salesforce, Tableau, and system control software is a plus
• Willing to travel >50% as this role is heavily focused on external customers
• Ability to lift up to 50lbs
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

This position also includes a bonus and auto allowance.

Retirement Savings Plan: 401 k (with generous company match)

Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate

Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers