Field Application Specialist - Separations Technology, Greater Boston

Sartorius North America; Cambridge (MA); On-site; USD 90,000 - 117,000; Full time

Benefits offered by this job

Mentoring

Flexible schedules

Onboarding platform

Health plans

401k match

HSA/FSA

Job summary

Sartorius North America is seeking a Field Application Specialist to help customers apply, implement and optimize separation technologies (NFF, TFF, UF/DF). You will work across the customer lifecycle, providing technical consultation, trials, and training in the Greater Boston region.

The ideal candidate has a life sciences/biotech背景 with 3+ years in process development or MSAT, and 1+ year hands-on with the listed filtration/clarification tech.

Qualifications

• Bachelor's degree in Life Sciences, Biotechnology, Engineering or related field (Master's preferred).
• 3+ years in process development, MSAT or bioprocessing within biotech/pharma/CDMO environments or field roles.
• 1+ year hands-on with TFF, UF/MF/DF, NFF, viral filtration or clarification technologies.
• Proven ability to troubleshoot technical and application challenges in customer environments.

Responsibilities

• Support evaluations and technical consultations by translating requirements into product/workflow recommendations.
• Design, coordinate and document onboarding plans and outcomes from trials and trainings.
• Troubleshoot process and product performance issues with cross-functional teams.
• Contribute technical insights during opportunity development and competitive positioning.
• Capture feedback and trends to influence portfolio enhancements.

Skills

Process development

MSAT

Bioprocessing

Troubleshooting

Communication

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Tableau

System control software

Job description

Join our Separation Technologies team as a Field Application Specialist and play a key role in helping customers successfully apply, implement and use our separation technologies, including NFF, TFF and UF|DF. Through application expertise, technical consultation and customer-facing product support across the customer lifecycle, you will help customers translate their process requirements into effective application solutions that contribute to better health for more people. This field-based role primarily supports customers within the Greater Boston area.

The ideal candidate will reside within the Greater Boston region.

Grow With Us - Your Responsibilities

• Support customer evaluations, application assessments and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate product adoption
• Execute application trials, validations, proof-of-concept activities and customer training by designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes to increase implementation success rates
• Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning and solution recommendations for customer use cases to improve the technical suitability of proposed solutions
• Capture customer feedback, application trends and competitive intelligence by analyzing field observations, trial outcomes and product usage patterns and sharing actionable recommendations with Product Management and relevant stakeholders to influence portfolio enhancements

What will convince us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering or a related field, or equivalent demonstrated professional experience; Master's degree preferred.
• 3+ years of experience in process development, MSAT or bioprocessing within the biotechnology, biopharmaceutical or CDMO manufacturing environment, or field experience in a similar role.
• 1+ years of hands-on knowledge and experience with TFF, UF/MF/DF, NFF, viral filtration and/or clarification technologies, including process optimization and scaling.
• Demonstrated ability to troubleshoot technical and application-related challenges in customer environments.
• Hands-on technical capability supporting demonstrations, trials, evaluations and customer training.
• Ability to document application findings, trial outcomes and technical recommendations in a clear and structured manner.
• Ability to collaborate effectively with Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment.
• Strong customer orientation with the ability to understand customer needs and translate them into effective application solutions.
• Strong communication and presentation skills with the ability to communicate technical value to diverse audiences.
• Proficiency with Microsoft Office; experience with Salesforce, Tableau and system control software is a plus.
• Willingness to travel more than 50%, as this position is heavily focused on external customer activities.
• Ability to lift up to 50 lbs.
• Identification with our core values: Sustainability, Openness and Enjoyment.

Salary range is $90,000-$116,530 (depending on qualifications), plus a sales incentive plan, and car allowance.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

We look forward to receiving your application.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that the new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers