Field Application Specialist

ATCC Biotechnology; Gaithersburg (MD); Remote; USD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking a remote Field Applications Specialist to support product sales and provide expert scientific advice. In this dynamic role, you will engage with customers and collaborate with R&D and Sales teams to enhance product offerings and ensure satisfaction. This position requires travel within the U.S. and offers a unique opportunity to contribute to the global scientific community by supporting critical life science research. Join a mission-focused nonprofit organization that champions diversity and inclusivity while investing in your professional growth and well-being.

Benefits

Comprehensive medical coverage

Paid Holidays and PTO

Fitness subsidies

401(a) retirement plans

403(b) retirement plans

Corporate bonus program

Employee Assistance Program

Life Insurance

Disability Insurance

Pet insurance

Qualifications

• Bachelor's degree and 2-5 years' experience or equivalent experience.
• Strong background in cellular biology preferred.

Responsibilities

• Provide scientific expertise and applications support to customers.
• Collaborate with sales teams for customer engagement and support.
• Gather market insights for product development.

Skills

Scientific Expertise

Communication Skills

Customer Support

Product Development

Cellular Biology Knowledge

Education

Bachelor's degree

Master's degree (MS)

PhD

Tools

BETA Testing

Job description

Overview

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a remote Field Applications Specialist to join our commercial organization. In this role, you’ll support product sales, provide expert scientific advice, and collaborate with laboratories to design innovative applications. You’ll be the crucial link between our customers, R&D, and Sales & Marketing teams, driving product enhancements and ensuring customer satisfaction.

This is a field-based role and requires 25-50% annual travel domestically within the U.S.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

Responsibilities

• Scientific Expertise and Customer Support: Provide scientific expertise and applications support to customers on ATCC’s cellular biology products and services especially our primary cells. Support product evaluations by customers. Offer technical mentorship to customers, enhancing their satisfaction and loyalty.
• Sales Collaboration and Customer Engagement: Partner with direct and indirect sales teams to deliver pre- and post-sales customer support activities. Address customer issues effectively and timely with optimal solutions.
• Product Development and Market Insights: Collaborate with Product Management, R&D, and customers for BETA testing of new products. Gather data on marketing trends, competitive products, and pricing to inform product development and sales strategies.

Qualifications

• Bachelor's degree and 2-5 years' experience or equivalent experience.
• Bachelor’s degree in Cell Biology, Pharmacology, Toxicology, Biochemistry, or a related field; advanced degree (MS or PhD) preferred.
• Candidates with advanced degrees (MS or PhD) with 0-3 years of experience are also encouraged to apply.
• Strong background and knowledge of cellular biology preferred.
• Excellent communication and presentation skills.
• Experience with BETA testing and product development is a plus.

Benefits

The expected salary range for this position is $85,000 to $95,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and alignment with market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You

• Health & Wellness:
  • Comprehensive medical coverage and company paid Life Insurance, Disability Insurance & AD&D.
  • Work life balance with Paid Holidays and PTO.
  • Fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance.
  • Employee Assistance Program offering around-the-clock counseling.
• Financial Security:
  • 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans.
  • Exceptional career advancement opportunities, recognition, and rewards.
  • Corporate bonus program.
• Mission Focused:
  • Non-profit organization supporting critical life science research.
  • We give scientists the tools they need to make discoveries that improve and save lives.
  • Contribute to community involvement and social responsibility.

Join ATCC, where we fuel your success, well-being, and development. We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one we’ve committed to for almost 100 years. Shape the future of science with us.