Field Application Specialist

ATCC; Gaithersburg (MD); Remote; USD 85,000 - 95,000; Full time

Job summary

Join a leading nonprofit organization committed to advancing global health and scientific research as a Field Application Specialist. In this remote role, you'll leverage your expertise in cellular biology to support product sales and provide exceptional customer service. Collaborate with diverse teams to drive product enhancements and ensure customer satisfaction while engaging in meaningful work that contributes to life-saving discoveries. With a focus on professional development and a comprehensive benefits package, this position offers an exciting opportunity to shape the future of science and health.

Benefits

Comprehensive medical coverage

401(a) retirement plan

403(b) retirement plan

Paid Holidays and PTO

Fitness subsidies

Cell phone subsidies

Employee Assistance Program

Legal services

Pet insurance

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 2-5 years of experience in cellular biology or related field.

Responsibilities

• Provide scientific expertise and support for cellular biology products.
• Collaborate with sales teams for customer engagement and satisfaction.

Skills

Cell Biology

Communication Skills

Product Development

Technical Mentorship

Education

Bachelor's degree in Cell Biology

Master's degree or PhD

Tools

BETA Testing

Job description

Field Application Specialist

Job Locations: US-MD-Gaithersburg

Role Type: remote

Department: Customer

Job ID: 2025-3929

Scientific Background: Biochemistry, Biology, Cell Biology, Immunology, Neurobiology / Neuroscience, Pharmacology, Toxicology

Overview

Ready to shape the future of science and global health? ATCC, a leading nonprofit biological resources and standards organization, is seeking a remote Field Applications Specialist to join our commercial organization. In this role, you'll support product sales, provide expert scientific advice, and collaborate with laboratories to design innovative applications. You'll be the crucial link between our customers, R&D, and Sales & Marketing teams, driving product enhancements and ensuring customer satisfaction.

This is a field-based role and requires 25-50% annual travel domestically within the U.S.

Join ATCC and be part of a team that supports the global scientific community with trusted, authenticated biological materials.

#LI-Remote

Responsibilities

• Scientific Expertise and Customer Support: Provide scientific expertise and applications support to customers on ATCC's cellular biology products and services, especially our primary cells. Support product evaluations by customers. Offer technical mentorship to customers, enhancing their satisfaction and loyalty.
• Sales Collaboration and Customer Engagement: Partner with direct and indirect sales teams to deliver pre- and post-sales customer support activities. Address customer issues effectively and timely with optimal solutions.
• Product Development and Market Insights: Collaborate with Product Management, R&D, and customers for BETA testing of new products. Gather data on marketing trends, competitive products, and pricing to inform product development and sales strategies.

Qualifications

• Bachelor's degree and 2-5 years' experience or equivalent experience.
• Bachelor's degree in Cell Biology, Pharmacology, Toxicology, Biochemistry, or a related field; advanced degree (MS or PhD) preferred.
• Candidates with advanced degrees (MS or PhD) with 0-3 years of experience are also encouraged to apply.
• Strong background and knowledge of cellular biology preferred.
• Excellent communication and presentation skills.
• Experience with BETA testing and product development is a plus.

Benefits

The expected salary range for this position is $85,000 to $95,000 annually. Actual compensation will be determined based on experience and qualifications as well as internal equity and market data. In addition to base salary, this role may be eligible for additional incentive compensation including regular merit increases and the corporate bonus program.

We Invest in You

• Health & Wellness: Comprehensive medical coverage, company paid Life Insurance, Disability Insurance & AD&D, Paid Holidays and PTO, fitness and cell phone subsidies, and additional benefits such as Aflac, legal services, and pet insurance. Employee Assistance Program offering around-the-clock counseling.
• Financial Security: 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans, career advancement opportunities, recognition, rewards, and a corporate bonus program.
• Mission Focused: Support for critical life science research, contributing to discoveries that improve and save lives, and community involvement and social responsibility.

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit and an Equal Opportunity Employer, championing diversity and inclusivity. Shape the future of science with us.