Field Application Engineer Power - Austin

Delta-Electronics-; Round Rock (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Delta Electronics Americas is seeking a Field Applications Engineer for the Power Solution Business Group. You will provide technical, commercial, and consultative support to customers, helping integrate Delta products into their systems.

You will leverage your knowledge of switching power supplies and firmware interactions to work with global design, factory, and quality teams, driving customer deliverables and stronger relationships.

Qualifications

• Bachelor’s degree in electrical engineering and knowledge about power electronics.
• 8+ years of electrical design experience or 3+ years of switching power converters FAE experience.
• Knowledge about circuit and firmware design as well as manufacturing & quality process for power supplies.

Responsibilities

• Provide direct technical support to analyze and understand problems of Delta products in customers’ applications. Collect accurate information on usage and failure modes and work with global Delta teams on effective closure of the issue.
• Provide accurate technical information and general commercial data to customers to address their inquiries about existing and new Delta products
• Provide roadmap presentations and lead technical discussions to evaluate customers’ requirements and to promote Delta products and technologies
• Co-operate and support account managers and regional sales teams to create and develop relationships with new customers
• Collaborate with global Delta design, factory and quality teams to facilitate communication between those teams and customers to drive closure on customer deliverables

Skills

Power electronics

Customer engagement

Technical communication

Problem solving

Team collaboration

Education

Bachelor's degree in electrical engineering

Master's degree in power electronics

Job description

Who We Are

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Key Responsibilities

The Power Solution Business Group is a key part of the Delta corporate world. Our group engages in the design, development, and sale of switching power supplies, power distribution units, power shelves and racks, and provides the whole power solutions as well as their individual components. A PSBG Field Application Engineer plays an important role in supporting customers with technical, commercial, and consultative activities.

You will be responsible for cooperation and field customer support to remove technical and non-technical obstacles in the development and integration of Delta products into customers’ systems.

You must be able to leverage technical expertise and sales techniques to improve company sales, win new customers, and maintain strong relationships with existing customers.

• Provide direct technical support to analyze and understand problems of Delta products in customers’ applications. Collect accurate information on usage and failure modes and work with global Delta teams on effective closure of the issue.
• Provide accurate technical information and general commercial data to customers to address their inquiries about existing and new Delta products
• Provide roadmap presentations and lead technical discussions to evaluate customers’ requirements and to promote Delta products and technologies
• Co-operate and support account managers and regional sales teams to create and develop relationships with new customers
• Collaborate with global Delta design, factory and quality teams to facilitate communication between those teams and customers to drive closure on customer deliverables

Key Competencies: (Delta Leadership Qualities/Functional Competencies)

• Accountability, Reliability & Responsiveness
• Technical Competence – ability to effectively communicate technical information to nontechnical audiences
• Ability to manage multiple customer engagements simultaneously
• Strategic Thinking— develops ways to solve customer problems systematically; brainstorms with team members to advise solutions to customers’ issues
• Communication— tailors communication to the customer’s needs; effectively delivers presentations and has good oral and written communication skills
• Ownership— goes out of his way to complete tasks and to achieve results; is independent and self-directed and takes initiative
• Effective Prioritization
• Manage & help to develop other team members

Analytical & Technical Skills

• Knowledge and expertise in switching power supply technologies
• Knowledge about production process and quality control
• Ability to effectively analyze & debug issues in customers’ applications
• Ability to manage and drive the problem-solving process between customers and Delta teams

Interpersonal & Communication Skills

• Able to set up & build up relationships with customers & present Delta products and technologies
• Able to properly prioritize tasks and respond to each of them individually in a timely manner
• Able to accept new challenges and learn quickly
• Good written & verbal communication skills

Minimum Qualifications

• Bachelor’s degree in electrical engineering and knowledge about power electronics
• 8 + years of electrical design experience or 3+ years of switching power converters FAE experience
• Knowledge about circuit and firmware design as well as manufacturing & quality process for power supplies

Preferred Qualifications

• Master’s degree in power electronics engineering or EE
• Military Experience in Electronics or Avionics with 8 years
• Experience with power supply technical discipline with 8 years

Benefit at Delta Electronics Americas

Life at Delta

EEO Statement

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

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