Field Application Engineer (FAE)

Tensor Revive LLC; Sturtevant (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Job summary

Tensor Revive LLC specializes in AI server hardware, GPU systems, and board-level repair. We are seeking a Field Application Engineer to join our team, solving technical problems, working directly with customers, and learning the latest AI hardware technologies.

You will provide technical support for AI servers, troubleshoot hardware issues, assist with diagnostics, and support installation, testing, and validation. Occasional travel to client sites is required.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
• 3+ years of experience in hardware repair, system engineering, field applications, or related technical role.
• Experience with servers, motherboards, GPUs, or other computer hardware.

Responsibilities

• Provide technical support for AI servers and GPU hardware.
• Troubleshoot motherboard and hardware-related issues for customers and internal teams.
• Assist with board-level diagnostics and repair when needed.
• Support system installation, testing, and product validation.
• Work closely with engineering teams to resolve technical issues and improve products.
• Train and support junior engineers and technicians.
• Create technical documentation and share best practices.
• Stay up to date with new AI hardware technologies and products.
• Occasionally travel to customer sites for technical support.

Skills

Problem solving

Communication

Independence

Willingness to learn

Education

AD or BA in EE/CE/CS

Tools

Multimeter

Oscilloscope

Job description

Tensor Revive LLC specializes in AI server hardware, GPU systems, and board-level repair. We provide engineering support, repair services, and technical solutions for some of the industry's most advanced AI computing platforms.

We're looking for a motivated Field Application Engineer (FAE) to join our growing team. If you enjoy solving technical problems, working directly with customers, and learning the latest AI hardware technologies, we'd love to hear from you.

WHAT YOU'LL DO

• Provide technical support for AI servers and GPU hardware.


• Troubleshoot motherboard and hardware-related issues for customers and internal teams.


• Assist with board-level diagnostics and repair when needed.


• Support system installation, testing, and product validation.


• Work closely with engineering teams to resolve technical issues and improve products.


• Train and support junior engineers and technicians.


• Create technical documentation and share best practices.


• Stay up to date with new AI hardware technologies and products.


• Occasionally travel to customer sites for technical support.

WHAT WE'RE LOOKING FORExperience

• Associate's or Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field (or equivalent hands-on experience).


• 3+ years of experience in hardware repair, system engineering, field applications engineering, or a related technical role.


• Experience working with servers, motherboards, GPUs, or other computer hardware.

Technical Skills

• Comfortable using common electronic diagnostic tools such as multimeters and oscilloscopes.


• Basic understanding of electronic circuits and motherboard architecture.


• Experience using Linux for system testing or troubleshooting.


• Ability to read schematics or technical documentation is a plus.


• Experience with GPU servers, AI servers, or data center hardware is preferred but not required.


• Soldering or board-level repair experience is a plus.

Soft Skills

• Strong problem-solving skills and attention to detail.


• Good communication and customer service skills.


• Ability to work independently and collaborate with a team.


• Willingness to learn new technologies in the fast-growing AI industry.

WHY JOIN TENSOR REVIVE?

• Competitive compensation


• Medical, dental, and vision insurance


• Paid Time Off (PTO) and company holidays


• Opportunity to work with cutting-edge AI server and GPU technologies


• Career growth in one of the fastest-growing areas of the technology industry


• Supportive, collaborative engineering team with hands-on learning opportunities