Field Application Engineer

Persistent Systems; New York (NY); Presencial; USD 133.000 - 166.000; Jornada completa

Descripción de la vacante

Persistent Systems, LLC, headquartered in New York City, seeks a Field Application Engineer to support field operations for the Wave Relay system. You will conduct demonstrations, assist with integrations, provide on-site and off-site customer support, and deliver training to clients, while building strong customer relationships.

You will travel up to 50% to test locations and customer sites, develop technical solutions, and collaborate with sales teams to design effective deployments for

Formación

• CompTia Net+ and Security+ certifications.
• Knowledge of radio frequencies and wireless communications.
• Experience working with customers and remote team members.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Willing to travel 50% of the time.
• US security clearance or ability to obtain one.

Responsabilidades

• Travel to test locations and customer sites to support testing, evaluation, and deployment of Wave Relay.
• Support project execution during deployment and support phases as technical specialist.
• Conduct development testing on Wave Relay products.
• Create diagrams and documentation for engineering solutions and customer requirements.
• Define requirements, support design efforts, develop acceptance test plans, and analyze data.
• Develop technical expertise of the Wave Relay suite.
• Support sales with technical analysis and solution design during business development.
• Interpret customer requirements and technical specs, provide technical documentation.
• Advise management on strategic or project issues.
• Interact with customers and provide direct technical support.
• Assist customers in integrating other systems with Wave Relay.
• Conduct onsite and offsite Wave Relay training courses.

Conocimientos

CompTia Net+ Certification

Security+ Certification

RF & wireless knowledge

Customer-facing experience

MS Word/PowerPoint/Excel

Travel 50% willingness

US security clearance ability

Educación

Technical degree in Electrical/Computer/Software

Descripción del empleo

Job Description & Responsibilities

We're seeking a highly skilled Field Application Engineer to join our growing team. As a member of the Field Operations Department, you will be working at our New York City headquarters. You will be responsible for supporting all field operations, including internal and external engineering demonstrations, development testing, assisting with systems integrations, providing on and off-site customer support, customer trainings, and building relationships with prospective clients. We are looking for skilled engineers who enjoy being in the field and working with our customers. You will be working with the most sophisticated customers in the wireless communications industry, including 3-letter government agencies, federal and local law enforcement, mainstream media outlets and international commercial companies.

Position Responsibilities

• Traveling to test locations and customer sites to directly support the testing, evaluation, and deployment of the Wave Relay® system
• Supporting project execution in the deployment and support phases as technical specialist
• Conducting development testing on new and existing Wave Relay products
• Creating diagrams and documentation for specific engineering solutions and customer requirements
• Completing engineering tasks such as defining requirements, supporting design efforts, developing acceptance test plans, and data analysis.
• Developing technical expertise of the Wave Relay suite of products
• Supporting the sales force in technical analysis and solution design during the business development phase of the project
• Interpreting written customer requirements and technical specification documents
• Providing necessary technical documentation for suppliers, customers and internal use
• Providing technical advice to management on strategic or project issues
• Screening of the market segment including key customers and competitors on and ongoing basis
• Interacting with customers and providing direct technical support
• Assisting customers in integrating other systems, sensors, and components with the Wave Relay® systems
• Conducting onsite and offsite Wave Relay® training courses
• Participating in meetings for customer employment of Wave Relay® systems

Job Qualifications & Experience

Minimum Qualifications

• CompTia Net+ and Security+ certifications
• Knowledgeof radio frequencies (RFs) and wireless communications
• Experience working with customers and as part of a team with remote members
• Proficiency in Microsoft Word, PowerPoint, and Excel
• Must be willing and able to travel 50% of the time
• Must have a United States security clearanceor the ability to obtain a United States Security Clearance

Preferred Qualifications

• Technical degree (preferably in Electrical, Computer or Software Engineering, or other discipline with focus on system integration) or equivalent experience
• Comprehensive knowledge of Mobile Ad hoc Networking
• Proven experience writing reports and building test plans
• Experience performing consultative, solutions-based design and implementation for clients
• Experience conducting training from a formalized lesson plan
• Experience resolving issues at the lowest level as a customer liaison
• Experience providing customer feedback, conducting student evaluations, and internal reporting
• Keen awareness of the wireless industry and developing communications trends
• Ability to work under time pressure with minimal supervision
• Excellent communication skills (verbal and written) and presentation skills

Physical requirements for the role include:

• May need to navigate rough terrain, climb ladders, or work in physically demanding conditions with exposure to extreme temperatures or noise.
• Stamina and endurance: FAEs often spend a lot of time on their feet, visiting customer sites, attending trade shows, conducting demonstrations, and traveling for work.
• Ability to stand and sit for extended periods:FAEs often spend significant time at trade shows, in front of computers, writing reports, analyzing data, and communicating with clients.
• Ability to lift and carry moderate weight:This could involve carrying equipment, tools, or product samples to and from customer sites. Some roles might require lifting up to 50 pounds.
• Ability to climb stairs and ladders:Accessing different areas of customer facilities might involve stairs and ladders.
• Good hand-eye coordination:This is important for tasks like setting up equipment, performing demonstrations, troubleshooting technical issues, and performing repairs.

The base pay for this role can vary from $133,000 to $166,000 a year based on the selected individual's education and experience. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off; flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and veterinary benefits. We will accept applications on a rolling basis until the role is filled.

Company Overview

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.