Field Application Engineer

Chronos Consulting; Kentucky; Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Chronos Consulting, part of the Coberon Chronos Group, seeks a Field Application Engineer to install, commission and troubleshoot AMR solutions across the United States. You will configure robotic systems, train customers, and ensure reliable operation at sites from manufacturing to warehouses.

Travel nationally and internationally may be required. You’ll work with engineering, project, and customer teams to optimize deployments and handover.

Formación

• Bachelor’s degree in a relevant engineering or technical discipline.
• Minimum 2 years in field service engineering or a customer-facing technical role.
• Experience with electromechanical equipment and robot systems.
• Knowledge of networks (IP, Ethernet, Wi‑Fi, VPN) and Linux environments.
• Strong problem-solving, communication, and travel willingness.

Responsabilidades

• Install, configure, and test robotic systems at customer facilities to ensure start-up success.
• Provide timely technical support via email, phone, and online channels and train customers.
• Troubleshoot hardware, software, network, and integration issues.
• Manage customer cases with follow-up and corrective actions.
• Document incidents, root causes, and solutions; share insights with engineering.
• Prepare configurations for demonstrations, pilots, and industry events.
• Perform on-site hardware checks, diagnostics, and component replacement as needed.
• Collaborate with software, hardware, IT, and maintenance teams to resolve complex challenges.

Conocimientos

Field service engineering

Technical support

Robotics

Industrial automation

Travel willingness

Educación

Bachelor's degree in Mechatronics, Robotics, Automation, Electrical/Electronics Engineering, Computer Science

Herramientas

Networking (IP, Ethernet, Wi‑Fi, VPN)

Linux environments

APIs, web-based apps, databases

Robotic hardware/software troubleshooting

Descripción del empleo

Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, EOR, and business process automation solutions for global multinationals. The Group owns and operates 52 + offices worldwide.

Chronos Consulting is recruiting for an innovative robotics company specializing in Autonomous Mobile Robot (AMR) solutions for manufacturing and warehouse automation.

We are seeking a "Field Application Engineer" to make sure the robotic systems are set up, running, and performing reliably at customer sites across the United States.

This hands-on role involves preparing, testing, commissioning and troubleshooting robots and associated automation equipment, ensuring successful integration and customer handover while working closely with engineering, project and customer teams.

Job Description

• Robot Installation & Commissioning: Install, configure, and test robotic systems and associated software at customer facilities, ensuring successful deployment and operational start-up.
• Customer & Technical Support: Provide timely technical assistance through email, phone, and online communication channels. Deliver training and practical guidance to customers, business partners, and internal stakeholders.
• Technical Troubleshooting: Identify, analyze, and resolve technical problems involving robotic hardware, software, network connectivity, applications, and system integrations.
• Customer Case Management: Manage ongoing technical support requests, investigate reported issues, coordinate corrective actions, and ensure proper follow-up and case tracking.
• Technical Reporting & Documentation: Maintain accurate records of technical incidents, root-cause investigations, and implemented solutions. Share recurring issues and improvement opportunities with engineering and product development teams.
• Demonstrations & Industry Events: Prepare, configure, and validate robotic systems for customer demonstrations, pilot projects, exhibitions, and industry events.
• On-Site Hardware Support: Carry out basic equipment inspections, assist with hardware diagnostics, and replace specific components when necessary.
• Cross-Functional Collaboration: Coordinate with software, hardware, IT, maintenance, and technical support teams to resolve complex technical challenges and contribute to continuous product improvement.

Qualifications

• Bachelor's degree in Mechatronics, Robotics, Automation, Electrical/Electronics Engineering, Computer Science, or another relevant engineering or technical discipline.
• Minimum 2 years of professional experience in field service engineering, technical support, robotics, industrial automation, or a comparable customer-facing technical position.
• Practical experience working with electromechanical equipment, sensors, industrial machinery, or mobile robotic systems.
• Working knowledge of network technologies, including IP addressing, Ethernet, Wi-Fi, VPN connections, and remote access, along with familiarity with Linux environments.
• Strong analytical and problem-solving abilities, with a systematic approach to diagnosing hardware, software, network, and application-related issues.
• Excellent communication skills, with the ability to explain technical concepts effectively to both technical specialists and non-technical users.
• Availability for unrestricted domestic and international travel to customer facilities, partner sites, and industry events, including assignments in warehouses, manufacturing plants, and logistics centers.
• Flexibility to provide office-based technical support, including remote troubleshooting, customer case management, follow-up activities, and documentation between field assignments.

Preferred Qualifications

• Previous exposure to Autonomous Mobile Robots (AMR), Automated Guided Vehicles (AGVs), forklift systems, or warehouse automation technologies.
• Understanding of industrial communication technologies such as Modbus TCP, OPC UA, MQTT, and PLC-based systems.
• Experience participating in robotic system installations, commissioning activities, or site acceptance testing.
• Familiarity with technical support platforms, ticketing tools, system dashboards, log analysis, and incident management procedures.
• General knowledge of APIs, web-based applications, or database technologies.
• Practical experience in equipment fault investigation, component replacement, or preventive maintenance inspections.
• Experience delivering technical support in operationally critical or high-availability customer environments.