Field Application Engineer

Topgolf Payroll Services; Dallas (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free Play

Half-price food

Job summary

Topgolf Entertainment Group seeks a Field Applications Engineer to bridge operations and engineering, deploying hardware at venues and delivering technical support in live settings.

You will create CAD drawings and specs, coordinate with hardware/software teams, and facilitate field deployments from pilot to full rollout, ensuring quality and performance across multi-site venues.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering, Mechatronics, or related field.
• 3+ years field engineering experience traveling to multiple venues/sites.
• 3+ years installing, configuring, testing, and troubleshooting hardware on-site with operations.
• 3+ years cross-functional collaboration with Product, Engineering, Support, and PM.
• 2+ years supporting custom or low-volume electromechanical equipment in hospitality/venue environments.
• 2+ years applying root cause analysis methodologies (5 Whys, fishbone, CAPA).

Responsibilities

• Collaborate with hardware and software teams to validate and deploy custom hardware at Topgolf venues.
• Serve as conduit between product management, quality, and support to feed field feedback into products.
• Install, configure, test, and troubleshoot hardware and system integrations on-site with venue ops.
• Support end-to-end rollout from pilot to full deployment while maintaining quality.
• Investigate field issues, identify root causes, and work with engineering on permanent fixes.
• Document best practices and workflows to improve deployments and knowledge sharing.
• Be a subject matter expert on Topgolf's hardware stack, aligning engineering with customer execution.

Education

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or relevant technical field

Tools

CAD

Job description

Introduction

We are seeking a skilled and adaptable Field Applications Engineer to act as a key technical liaison between internal teams and our venue partners. In this role, you will support the deployment, integration, and performance of Topgolf’s custom hardware and electronics products, working closely with our hardware and software engineering teams, product management, quality engineering, and customer support. You will also collaborate directly with venue operations and customer engineering teams to ensure our systems are seamlessly installed, calibrated, and supported in the field. This position also includes generating quick-turn engineering drawings, CAD models, and specifications to help streamline deployment activities and reduce load on core engineering teams—contributing both field insight and technical documentation agility. The ideal candidate thrives in fast-paced, cross-functional environments and is passionate about solving real-world engineering challenges in live venue settings.

Job Responsibilities

Collaborate with hardware and software engineering teams to ensure successful design validation and deployment of custom hardware solutions at Topgolf venues.

Act as a critical conduit between product management, quality engineering, and customer support to integrate field feedback into ongoing product improvements.

Partner directly with venue operations and customer engineering teams to install, configure, test, and troubleshoot hardware and system integrations on-site.

Support the end-to-end rollout process—from pilot validation to full-scale venue deployment—while maintaining quality and performance expectations.

Investigate and resolve system-level issues in field deployments, identifying root causes and working with engineering to develop permanent solutions.

Document best practices, common field issues, and integration workflows to improve future deployments and knowledge sharing.

Serve as a subject matter expert in Topgolf’s custom hardware stack, ensuring alignment between engineering vision and customer/venue execution.

Requirements

Must have a Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or relevant technical field.

3+ years of Field engineering experience traveling to multiple locations or venues to identify needs, diagnose issues, and resolve them on-site.

3+ years of Installing, configuring, testing, and troubleshooting hardware and system integrations on-site alongside operations and customer engineering teams.

3+ years of Working with cross-functional teams such as Product, Engineering, Support, and Project Management.

3+ years of Combined background across hardware support, quality, and engineering (mechanical and/or electrical).

2+ years of supporting custom or low-volume electromechanical equipment in a multi-site hospitality, entertainment, retail, or venue-based environment.

2+ year of Applying structured root cause and corrective action methodologies (5 Why, fishbone, CAPA) to recurring field failures.

BENEFITS

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.
• View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Team Members.

Have at it, Check out reviews, culture scores, awards, and so much more.

Our Promises to our Team Members

• A PLAYFUL ENVIRONMENT where you can make new friends
• A SAFE PLACE where you can BE YOUR FULL SELF every day
• CLEAR DIRECTION and tools to do your job
• An opportunity TO LEARN & GROW
• To LISTEN & ACT when you speak up
• We will NEVER STOP IMPROVING

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