Field Application Engineer

Baya Systems; Austin (TX); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player seeks a Senior Field Applications Engineer to provide technical expertise and support to customers. In this dynamic role, you will empower clients in designing and deploying innovative solutions using Baya technologies. Collaborating closely with sales and engineering teams, you will troubleshoot issues and deliver customized solutions that exceed expectations. This position involves travel to customer sites, offering a unique opportunity to engage directly with clients and ensure their satisfaction. If you are passionate about technology and customer success, this role is perfect for you.

Qualifications

• 5+ years in field application engineering or customer-facing technical roles.
• Master's degree in Electrical or Computer Engineering is required.

Responsibilities

• Act as the primary technical contact for customers during product development.
• Design and implement custom solutions to meet specific customer needs.
• Deliver technical presentations and training sessions to various stakeholders.

Skills

Field Application Engineering

Customer Support

Technical Presentation Skills

Problem Solving

Communication Skills

Education

Master’s Degree in Electrical Engineering

Master’s Degree in Computer Engineering

Job description

Job Title: Senior Field Applications Engineer

Location: Austin, TX

About the role: If you are skilled and have experience as a Senior Field Application Engineer, you will play a critical role in providing technical expertise and support to our customers. You will empower and guide them on designing and deploying Baya technologies into their products. You will work closely with our sales and engineering teams to understand customer requirements, troubleshoot technical issues, and deliver customized solutions that exceed expectations.

Responsibilities:

• Serve as the primary technical point of contact for key customers, providing guidance and support throughout the product development lifecycle.
• Assist in the design and implementation of customized solutions to meet customer-specific requirements.
• Construct innovative topologies and develop reusable configuration templates to creatively guide Baya’s platform in meeting customer requirements while achieving optimal PPA metrics.
• Develop and deliver technical presentations, demonstrations, and training sessions to customers, partners, and internal teams.
• Provide timely resolution to customer inquiries, issues, and concerns, ensuring high levels of customer satisfaction.
• Stay current with industry trends, technologies, and standard methodologies to effectively advise customers on product development strategies.

Qualifications:

• 5+ years of experience in a field application engineering or customer-facing technical role, with a master’s degree in electrical engineering, Computer Engineering, or related field.
• Experience in designing or supporting complex SoC, from architecture definition to tape-out, addressing implementation challenges on advanced process nodes.
• Understanding of RAS and reliability for enterprise and infrastructure markets is a plus.
• Understanding of functional safety standards and certification.
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers, colleagues, and partners at all levels.

The role will involve travel to customer sites and events.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development, Customer Service, and Engineering

Industries

• Semiconductor Manufacturing, Computer Hardware Manufacturing, and Software Development