Field Adjuster - Commercial Property Claims

Aviva Employment Services; United States; Hybrid; USD 57.000 - 68.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Health benefits

Retirement savings

Annual bonus eligibility

Volunteer opportunities

Zusammenfassung

Aviva Canada is hiring Field Adjusters to join our Property Field Claims team. This role is homebased, with candidates in the Greater Toronto Area, to support commercial property claims through on-site or virtual inspections.

You will investigate, negotiate, and settle claims, collaborate with insureds, lawyers, and brokers, and ensure timely, fair outcomes while providing expert guidance and maintaining data accuracy.

Qualifikationen

• 2+ years experience as a Field adjuster handling Commercial lines claims.
• Experience handling first-party commercial claims across building owner/tenant, business income, stock, cargo, builder's risk, crime, and equipment claims.

Aufgaben

• Completes on-site and/or virtual inspections of commercial claims.
• Investigates and negotiates in accordance with claim procedures and guidelines.
• Reconciles vendor estimates for price and scope accuracy.
• Interview insureds, third parties, witnesses, and lawyers to obtain facts.

Kenntnisse

Field adjuster

Commercial claims

Customer service

Communication

Data accuracy

Ausbildung

CIP/FCIP or related designation

Tools

Guidewire

Excel

Outlook

PowerPoint

Jobbeschreibung

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are currentlyhiringField Adjusters to join our Property Field Claims team. This role will be homebased,and we are looking for adjusters in theGreater Toronto Area.

What you’ll do

• Completes on site and/or virtual inspections of commercial claims
• Investigate and negotiate various Commercial Property Claimsin accordance withAviva's claim procedures and guidelines.
• Reconcile andvalidatevendor estimates to ensure price and scope is appropriate
• Investigate by meeting with insureds, third parties, witnesses and lawyersin ororder to obtain facts and information.
• Review facts, policy, technical reports, firemarshallreports, case law, and make decisions on coverage, value of the claim and negotiate/settle the claim accordingly
• Stand as an expert andprovidein-depth commercial claims guidance/advice to customers,peersand other stakeholders
• Responsible for data accuracy and the issuance of payments to vendors,insuredsand experts.
• Responsible for reviewing lease agreements to assess the insured’s contractual obligations anddeterminetheir interest in damages and repairs
• Effectivelyadviseand counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of theclaimsstatus.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc.
• Responsible for recognizing questionable claims,subrogationand risk opportunities.
• Correspond with third parties, lawyers, insureds, brokers, underwriting teamand individuals or companies who have an interest in the claim settlement.

What you’ll bring

• 2+years experienceas a Field adjuster handling Commercial lines claims
• Minimum of 1 Year experience handling first-party commercial claims including but limited to building owner/tenant, businessincome,stock, cargo, builder's risk,crimeand equipmentclaimsfor a wide variety of industries
• A customer focused mindset with a strong commitment to deliveringtimely, fair, and professional claims service.
• CIP or FCIP and other industry designations preferred. Must be willing to pursue CIP for provincial licensing.
• Ability to work in a fast-paced environment to support customer demand
• High levelof comfort dealing directly with key commercial clients and brokers on all claim related issues and otherassistanceasrequired
• Computerproficiency; Excel, Word, PowerPoint, Outlook, Guidewire
• High levelof prioritization and organization skills
• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.
• You are hardworking and a self-motivated problem-solver
• Excellent oral and written communication skills.
• Assistand support during high volume catastrophes as needed (Evenings and Weekends)
• Strong background in Property Insurance
• Good PC skills and adaptable usingnew technology
• Validdriverslicense

What you’ll get

• The salary band for this position ranges from $80,000 to $95,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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