Field Accounts Manager Lead

Ossium Health; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salaries

Stock options

401(k) matching

Medical, dental, and vision coverage

Four weeks of PTO accrued annually

Employer-paid life insurance

Gym membership reimbursements

Job summary

Ossium Health in San Francisco is hiring a Field Accounts Manager Lead to establish field account management for its cryopreserved bone marrow platform. This role requires 10+ years of sales and market access experience, overseeing field account managers, and engaging directly with transplant centers. Key responsibilities include developing commercialization strategy and resolving access challenges. Competitive salaries and benefits, including stock options and 401(k) matching, are offered.

Qualifications

• 10+ years of experience in sales, market access, or related field-based roles.
• Strong understanding of U.S. healthcare reimbursement.
• Experience with academic medical centers or complex hospital systems.

Responsibilities

• Establish field account management and operational engagement.
• Engage with transplant center stakeholders and manage accounts.
• Support reimbursement pathways and operational readiness.

Skills

Sales experience

Market access knowledge

Healthcare reimbursement understanding

Communication skills

Team management

Education

Bachelor’s degree

Job description

About Ossium

Ossium’s mission is to improve the health, vitality, and longevity of human beings through bioengineering. We develop, manufacture, and bank cell therapy products that apply the power of stem cell science to revolutionize treatment for patients with blood, immune, and orthopedic diseases. At Ossium, we empower our employees, maintain the highest standards of operational excellence, and are a force for good.

About the Job

We’re hiring a Field Accounts Manager Lead to help establish field account management, operational engagement, and access execution for Ossium Health’s cryopreserved bone marrow platform. This field-based, working‑manager role will be responsible for calling on bone marrow transplant centers, overseeing field account managers, and ensuring that commercial, operational, and access activities are aligned at the account level.

You will work directly with transplant centers, hospital reimbursement teams, and payers to help remove access barriers, support appropriate reimbursement pathways, and ensure operational readiness as Ossium transitions from clinical use into commercial adoption. You will be the first hire in our nascent account manager team and will have the opportunity to partner with cross‑functional leadership to refine and finalize commercialization strategy, playing a critical role in enabling early launch success.

This role reports directly to the Chief Commercial Officer.

Required Qualifications

• Bachelor’s degree
• 10+ years of experience in sales, market access, reimbursement, payer engagement, or related field-based roles
• Strong understanding of U.S. healthcare reimbursement, particularly in hospital, inpatient, or specialty care settings
• Experience working with academic medical centers or complex hospital systems
• Experience supporting products sold directly to hospitals (e.g., devices, biologics, or transplant-related therapies)
• Ability to operate independently in the field and manage a regional territory
• Excellent communication, collaboration, and problem‑solving skills
• Experience managing a distributed field team
• Willingness to travel regularly (up to 80%)

Preferred Qualifications

• Advanced degree in relevant field of study (MBA, MPH, PharmD, or similar)
• Experience in hematology, oncology, transplant, cell or gene therapy, or other complex specialty therapies
• Familiarity with hospital reimbursement concepts such as inpatient billing, DRGs, carve‑outs, and case‑rate discussions
• Prior experience supporting launch or early commercialization of a novel or complex therapy
• Experience working cross‑functionally with Medical Affairs, Commercial, and HEOR teams
• Comfort navigating ambiguity in a high‑growth, pre‑/early‑commercial environment

Key Responsibilities

• Contribute to the design and evolution of Ossium’s sales and market access strategy by piloting field engagement approaches and incorporating feedback from transplant centers and payer stakeholders
• Execute regional market access plans aligned with Ossium’s launch and growth strategy
• Engage with transplant center stakeholders including:
  • Allo‑HCT physicians
  • Transplant coordinators
  • Hospital reimbursement and billing teams
  • Transplant program administrators
  • Pharmacy, finance, and contracting stakeholders
• Lead onboarding of new transplant center accounts and oversee commercial contracting, serving as the primary point of contact for each center
• Define and finalize field account team sizing and territory structure
• Hire, train, and manage the Field Accounts team
• Support education around reimbursement pathways, hospital billing considerations, and payer processes related to Ossium’s products
• Partner with internal teams (Market Access, Medical Affairs, Commercial, Clinical Ops) to resolve access challenges and elevate issues as needed
• Gather field insights on payer policies, hospital reimbursement dynamics, and site‑level barriers and communicate learnings back to internal stakeholders
• Support preparation for payer discussions, including coverage policies, case examples, and access materials

Projects in Your First Six Months

• Bring field‑based account insights to refine Ossium’s commercial and access strategy, including account segmentation, value messaging, and budget impact assumptions across transplant centers
• Support priority transplant centers with account onboarding, operational readiness, and access education
• Partner directly with transplant centers to identify and resolve early operational, reimbursement, and billing considerations, ensuring a smooth path to initial commercial use
• Build a high‑performing Field Accounts Team to cover key transplant centers
• Provide real‑world feedback from account interactions to internal teams, including insights on site‑level decision-making, operational workflows, and payer dynamics
• Contribute to the development and refinement of field‑facing tools and resources, including account playbooks, access materials, FAQs, and operational guidance
• Help establish consistent field workflows for account management, operational coordination, and access‑related inquiries, including clear escalation pathways and internal handoffs

We Offer a Full Slate of Employee Benefits

• Competitive salaries
• Stock options
• 401(k) matching
• Medical, dental, and vision coverage
• Four weeks of PTO accrued annually (vacation & sick time) + 11 company holidays
• Employer‑paid life insurance and long‑term disability
• Gym membership and recreational sports reimbursements

Ossium Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, gender expression, or any other protected characteristic. Our Equal Employment Opportunity Policy Statement and the Know Your Rights: Workplace Discrimination is Illegal Poster reaffirm this commitment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If reasonable accommodation is needed, please contact our People Team at [e-mail] or 650‑285‑0603. Ossium Health complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Equal Opportunity Employer / Veterans / Disabled