Field Access Specialist

Syneos Health Commercial Solutions; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Syneos Health Commercial Solutions is seeking a Field Access Specialist to manage defined accounts in a specific geographic region within the cardiac therapeutic area, supporting customer products.

The FAS will execute the territory strategy in collaboration with internal and external stakeholders, including HUB, sales, and market access, ensuring access processes and patient support programs are understood and implemented.

Qualifications

• Bachelor’s degree or minimum three years of experience in public or private third-party access arena or pharmaceutical industry in managed care, clinical support, and/or sales or a minimum of 6 years biologic coordinator experience.
• Experience with specialty/biologic self-injectable or physician-administered products.
• Ability to educate offices on access processes and patient service programs.

Responsibilities

• Act as an extension of the call center/HUB and provide live one-on-one coverage support.
• Serve as payer expert for defined geography and communicate payer changes to stakeholders.
• Educate offices on access processes, formularies, insurance forms, prior authorization, and appeals.
• Review patient-specific information in reimbursement cases as requested by the office to resolve access issues or coverage challenges.

Skills

Account management

Payer knowledge

Educational presentations

Ambiguity management

Territory management

Education

Bachelor's degree

3+ years access/payer experience

Tools

CRM systems

Benefits databases

Job description

Description

In this role, you will be responsible for the management of defined accounts in a specified geographic region within the cardiac therapeutic area, specifically supporting our customer’s products. The Field Access Specialist (FAS) will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and other collaboration partners.

Description

In this role, you will be responsible for the management of defined accounts in a specified geographic region within the cardiac therapeutic area, specifically supporting our customer’s products. The Field Access Specialist (FAS) will execute the collaborative territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and other collaboration partners.

Responsibilities include ensuring understanding of access processes and patient support program. You will:

• Act as an extension of the call center and/or HUB and provide live one-on-one coverage support
• Serve as payer expert for defined geography and able to communicate payer changes to key stakeholders in a timely manner
• Offer office education during the entire access process which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution
• Review patient-specific information in reimbursement cases where the office has specifically requested assistance in resolving access issue or coverage challenge

Essential Requirements:

• Bachelor’s degree or a minimum three years of experience in public or private third-party access arena or pharmaceutical industry in managed care, clinical support, and/or sales or a minimum of 6 years biologic coordinator experience
• Experience with specialty/biologic self-injectable (pharmacy benefit) or physician administered (buy and bill/medical benefit) products
• Demonstrated ability to educate offices on access processes including educating HCPs on client specific Patient Service programs (i.e. copay, nurse education, patient assistance, etc.) and delivering educational presentations
• Ability to manage ambiguity & problem solve
• Must live within territory or within territory boundaries.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Our ability to collaborate and problem-solve makes a difference in patients' lives daily. By joining one of our field access teams, you will partner with industry experts and be empowered to succeed with the support, resources, and autonomy needed to successfully navigate the complex reimbursement landscape. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

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