Field Access Manager, Southeast - Raleigh, NC

Galderma Laboratories, LP; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Galderma Laboratories, LP is seeking a Field Access Manager for the Southeast region. This field-based role supports accounts in gaining access to Galderma’s biologic treatments, focusing on patient reimbursement and education.

The position reports to the Field Access Director team and requires travel within the territory. You will educate accounts on patient services, drive access initiatives, and partner with Sales, Market Access and Patient Services to streamline the patient journey.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years in the pharmaceutical industry; dermatology and/or biologic experience preferred.
• 2+ years in a reimbursement or access role supporting prescription products.
• Proven experience launching new-to-market specialty products and resolving difficult access challenges.
• Understands utilization management tools, prior authorizations and appeals.

Responsibilities

• Key member in optimizing the experience for both the patient and the account.
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products.
• Educate and support accounts by delivering information on Galderma’s patient support services and access to solve reimbursement challenges.
• Support the execution of strategic and tactical initiatives within the geographic region, supporting the Regional Sales Manager and 5-7 Account Managers.
• Adhere to complex compliance rules to ensure patient confidentiality and access to care.
• Resolve field-based access issues as escalation point for Sales Managers in the region.
• Partner with Sales Team, Market Access and Patient Services to enhance patient experience.
• Collaborate with external stakeholders such as Specialty Pharmacies and HUB services.
• Educate Dermatology customers on Galderma patient services offerings through meetings, reviews and programs.

Skills

Communication skills

Presentation skills

Analytical thinking

Cross-functional collaboration

Account management

English proficiency

MS Office

Education

Bachelor’s degree in a relevant field

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Field Access Manager, Southeast
Location: Raleigh, NC (territory includes Durham, Wilmington, NC to Myrtle Beach, SC)

The Opportunity

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key Responsibilities

• Key member in optimizing the experience for both the patient and the account
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
• FAMs will educate and support accounts by: Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges
• Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
• Adhere to complex compliance business rules to ensure patient confidentiality and access to care
• Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
• Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy
• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualifications

• Bachelor’s degree in relevant field required
• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred
• 2+ years in a reimbursement or access role supporting prescription based products
• Proven experience successfully launching new to market specialty products and resolving difficult access challenges
• Understands utilization management tools, prior authorizations and appeals
• Account management experience preferred
• Cross-functional experience required, proven track record of collaboration and coordination
• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
• Comprehensive analytical/strategic thinking skills
• Ability and confidence to work effectively and with a sense of urgency
• Adaptability, resilience and tenacity and ability to quickly pivot
• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Physical Requirements and Work Environment

This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work environments and physical requirements may vary based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with employer match
• Paid time off
• Other benefits, subject to eligibility and applicable plan terms

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.