Field Access Manager, Southeast - Jacksonville, FL / Mobile, AL

Galderma; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan with employer match

Paid time off

Other benefits

Job summary

Galderma seeks a Field Access Manager to enhance patient access in the Southeast region, covering Jacksonville, FL and Mobile, AL. You will partner with sales and market access to resolve payer challenges and ensure timely therapy access for dermatology products.

You will educate accounts on Galderma patient services, manage complex reimbursement issues, and drive strategic regional initiatives with field teams, while maintaining strict compliance and patient confidentiality.

Qualifications

• Bachelor’s degree required.
• 5+ years in the pharmaceutical industry; dermatology and/or biologic experience preferred.
• 2+ years in a reimbursement or access role supporting prescription-based products.
• Proven experience launching new-to-market specialty products and resolving difficult access challenges.
• Understands utilization management tools, prior authorizations and appeals.
• Account management experience preferred.
• Cross-functional experience with collaboration and coordination.
• Excellent communication and presentation skills for leadership and external customers.
• Strong analytical and strategic thinking abilities.
• Ability to work with urgency and adapt to changing priorities.
• Proficiency in English; MS Office including Word, Excel, PowerPoint.

Responsibilities

• Be a key member in optimizing patient and account experience.
• Identify and troubleshoot access challenges for patients prescribed Galderma products.
• Educate accounts on patient support services and access to solve reimbursement challenges.
• Support execution of strategic initiatives within geographic region with Regional Sales Manager and 5-7 Account Managers.
• Adhere to complex compliance rules to protect patient confidentiality and access to care.
• Serve as escalation point for field-based access issues for Sales Managers in the region.
• Collaborate with Sales, Market Access and Patient Services teams to enhance patient journeys.
• Coordinate with external stakeholders (Specialty Pharmacies, HUB) for seamless access.
• Act as SME to help customers reduce non-clinical barriers to therapy access.
• Educate Dermatology customers on Galderma services through meetings and reviews.

Education

Bachelor’s degree in relevant field

Tools

MS Office

Excel

PowerPoint

Word

Job description

Field Access Manager - Southeast

Location: Jacksonville, FL / Mobile, AL

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin - we are in shapes our lives, we are advancing dermatology for every skin story.

Key Responsibilities

• Key member in optimizing the experience for both the patient and the account
• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products
• FAMs will educate and support accounts by: deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges
• Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers
• Adhere to complex compliance business rules to ensure patient confidentiality and access to care
• Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region
• Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey
• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy
• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualifications

• Bachelor’s degree in relevant field required
• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred
• 2+ years in a reimbursement or access role supporting prescription based products
• Proven experience successfully launching new to market specialty products and resolving difficult access challenges
• Understands utilization management tools, prior authorizations and appeals
• Account management experience preferred
• Cross-functional experience required, proven track record of collaboration and coordination
• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers
• Comprehensive analytical/strategic thinking skills
• Ability and confidence to work effectively and with a sense of urgency
• Adaptability, resilience and tenacity and ability to quickly pivot
• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Physical Requirements and Work Environment

This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work environments and physical requirements may vary based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k) plan with employer match
• Paid time off
• Other benefits

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

For more information go to www.galderma.com/careers