Field Access Manager, Great Lakes - St Louis / Memphis

Galderma; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Job summary

Galderma is seeking a Field Access Manager for the Great Lakes region to help accounts gain access to biologic treatments. This field-based role collaborates with US cross-functional teams and external partners, reporting to the Field Access Director.

You will educate accounts, troubleshoot access barriers, and work with Specialty Pharmacies and HUB services to ensure a seamless patient journey across Dermatology products.

Qualifications

• Bachelor's degree in relevant field required.
• 5+ years of pharmaceutical industry experience; dermatology/biologic preferred.
• 2+ years in a reimbursement or access role supporting prescription products.
• Proven experience launching new-to-market specialty products and resolving access challenges.
• Understanding of utilization management tools, prior authorizations and appeals.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Key member in optimizing the patient and account experience.
• Identify, troubleshoot and resolve access challenges for patients.
• Educate and support accounts on patient services offerings.
• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey.
• Act as SME to help customers reduce non-clinical barriers to therapy access.
• Educate Dermatology customers through meetings, business reviews and educational programs.

Skills

Dermatology experience

Communication skills

Account management

Cross-functional teamwork

MS Office

English proficiency

Education

Bachelor's degree

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Field Access Manager, Great Lakes

Location: St Louis, MO - Memphis, TN

The Opportunity:

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.

The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key Responsibilities

Members of the Field Access Management (FAM) team will be responsible for the following:

• Key member in optimizing the experience for both the patient and the account

• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products

• FAMs will educate and support accounts by:

• Partner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey

• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy

• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualifications

• Bachelor’s degree in relevant field required

• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred

• 2+ years in a reimbursement or access role supporting prescription based products

• Proven experience successfully launching new to market specialty products and resolving difficult access challenges

• Understands utilization management tools, prior authorizations and appeals

• Account management experience preferred

• Cross-functional experience required, proven track record of collaboration and coordination

• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers

• Comprehensive analytical/strategic thinking skills

• Ability and confidence to work effectively and with a sense of urgency

• Adaptability, resilience and tenacity and ability to quickly pivot

• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Physical Requirements and Work Environment

This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work environments and physical requirements may vary based on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer

At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.