Field Access Manager - Diabetes - Washington DC/Baltimore

EVERSANA; Baltimore (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

Lobby Co is seeking a Field Access Manager (FAM) to serve as the primary contact at designated accounts, educating Healthcare Professionals and staff on patient access across HUB and specialty pharmacies. The role focuses on payer strategies, patient services coordination, and cross-functional collaboration to optimize access to therapy.

Responsibilities include expanding advocacy in HCP offices, educating staff on authorization and appeals processes, and aligning with Sales and Market Access to

Qualifications

• Experience in account management within healthcare or pharma.
• Knowledge of payer landscape, prior authorizations, and patient access processes.
• Ability to educate and support staff across HCP offices.
• Understanding HIPAA and patient privacy considerations.

Responsibilities

• Expand advocacy within HCP offices and educate staff on access and payer approvals.
• Provide resources to support patient journey across hubs and specialty pharmacies.
• Coordinate use of patient service platforms for approved therapy access.
• Coordinate annual pharmacy reauthorizations for continuity of therapy.
• Collaborate with Sales, Market Access, Patient Services and Strategic Accounts to remove access barriers.

Skills

Account management

Healthcare payer landscape

Cross-functional collaboration

Education & training

HIPAA compliance

Education

Healthcare/Pharma experience

Job description

The Field Access Manager (FAM) will act as the main point of contact at designated accounts providing account management support to Healthcare Professionals (HCPs) and their staff on behalf of patients who are prescribed a product for approved indications. As a part of this strategy, the FAM will provide on-going education to accounts regarding the Patient Services program, the regional payer landscape, and pharmacy channel access. The FAM will help coordinate pull-through efforts for patients who have been prescribed the product, irrespective of channel (HUB, specialty pharmacy, etc.), provided proper HIPAA consent has been secured from the patient. The FAM will be expected to be the primary face of the Patient Services platforms within designated HCP offices. The FAM is also responsible for partnering with internal and external stakeholders to optimize access to the product for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Expand advocacy within HCP offices and equip the staff, through education, to navigate the access and payer approval process, identify access barriers that the HCP must act on to overcome, and highlight HCP actions that support patient access to therapy.
• Offer educational resources to support the entire patient’s journey by optimizing processes for prior authorizations/appeals/specialty pharmacy and addressing access issues.
• Coordinate utilization of the patient service platform to seamlessly support the customer and patient when office chooses the HUB or SP as their ideal path to approved therapy.
• Coordinate annual pharmacy reauthorizations at designated accounts to ensure timely reauthorization and continuation of therapy is maintained.
• Work cross functionally and collaboratively with partners in Sales, Market Access, Patient Services, Strategic Accounts and more to act as a process and payer expert. The FAM will help identify and address time sensitive market development and implementation efforts to remove access barriers to the product for appropriate patients, while optimizing adherence.
• Build and execute a strategic business plan to meet the needs of top accounts and ensure successful implementation of market access initiatives.
• Obtain and maintain knowledge and understanding of payer landscape, including specialty pharmacy and utilization management criteria, on a national, regional and local level so that you can act as a process and payer expert.
• Continuously strive to understand the alignment of Payer/PBM/SP and how national/regional pharmacy drug formularies impact market access in their designated geography.
• Assist in providing appropriate field insights to ensure support of all access and patient/payer support programs and resources offered by the company’s Patient Support Programs.
• Anticipate, navigate and address individual account and patient access issues that arise by partnering with all appropriate stakeholders.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

#LI-CG1