Fiber Splicer Technician

IQ Fiber, LLC; Charleston (SC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

PTO from day one

Company paid benefits: STD, LTD, Basic

Voluntary benefits: Medical (HSA & FSA

Dental

Vision

Voluntary Life

Hospital Indemnity Insurance

Accident Insurance

Critical Illness

Job summary

IQ Fiber is seeking a Fiber Splicer in Charleston, SC to install, repair, and maintain fiber services. The role involves extensive fieldwork, interfacing with high-level clients, and hands-on use of fiber testing equipment.

The ideal candidate has strong fiber splicing, networking, organization, and customer service skills, and must pass background and driving checks. Local applicants preferred; 24/7/365 availability may be required.

Qualifications

• Must pass background and driving record check.
• Strong fiber splicing, networking, organization, and customer service skills.
• Proficient in trouble ticket processing.
• Microsoft Excel and Word knowledge.

Responsibilities

• Install, repair, and maintain IQ Fiber services through field operations.
• Operate optical test equipment like OTDR and PON Meter.
• Perform fiber splicing and installations for drops, pigtails, and NID.
• Maintain customer premises including single-family and MDU high-rises.

Skills

Trouble ticketing

Excel

Word

Customer service

Communication skills

Safety compliance

Tools

OTDR

PON Meter

Volt/Ohm meters

Job description

A Smarter Career Choice Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber‑optic high‑speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

All applicants must be local to Charleston, SC

Position Summary

The Fiber Splicer troubleshoots, splices, tests, and certifies fiber optic rings and customer terminations. This role includes repairing outages and performing contractor QA checks. The position requires spending 90% of time in the field and at customer premises, interfacing with high‑level clients. The ideal candidate must have strong skills in fiber splicing, networking, organization, and customer service.

Key Responsibilities

The primary responsibility of this role is to install, repair, and maintain all IQ Fiber services through field operations as defined below.

• Operate and maintain optical test equipment, including OTDR, PON Meter, Volt/Ohm meters, and toners
• Perform fiber splicing with core alignment splicing machine for drops and pigtails
• Execute repairs on underground drop pipes, re‑pull underground fiber drops, and splice drops between the distribution vault and the premise NID
• Install, maintain, and troubleshoot OSP distribution fiber from the Main OLT Hub and FDH cabinets to the end user
• Service and maintain splitter cabinets, patch panels, NIDs, and associated equipment
• Install fiber in various customer premises, including single‑family homes and MDU high‑rises

Job Qualifications

• Must pass background and driving record check
• Demonstrate accountability for safety, quality, and customer service
• Maintain a professional appearance with IQ Fiber‑branded clothing
• Keep vehicle and company equipment clean and ready for immediate response
• Excel in a fast‑paced, high‑pressure environment with strong problem‑solving abilities
• Exhibit excellent communication and listening skills
• Perform additional duties as assigned, including non‑technical tasks
• Proficient in trouble ticket processing
• Working knowledge of Microsoft Excel and Word

Work Environment & Schedule Requirements

• Available for 24/7/365 operations, including after‑hours, weekends, and emergencies
• Maintain on‑call readiness with clear‑headed availability and accessible communications
• Stay in local market and remain on duty until outage resolution
• Available for emergency response during natural disasters and network outages

Benefits Available:

• Fun environment.
• Fast‑growing company.
• All team members start accruing PTO on day one
• Company paid benefits: STD, LTD, Basic Life and EAP.
• Voluntary Benefits:Medical (HSA & FSA options), Dental, Vision, Voluntary Life, Hospital Indemnity Insurance, Accident Insurance, Critical Illness.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affir... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. Applicants must be currently authorized to work for any U.S. employer on a full‑time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.