Fiber Service Technician: Customer Experience

BrightSpeed; Roanoke Rapids (NC); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

401K plan with company match

Comprehensive medical, dental, and vision insurance

Employee assistance program

Job summary

BrightSpeed is seeking a Customer Service Technician in Roanoke Rapids, North Carolina. The role involves installation, maintenance, and troubleshooting of high-speed internet and voice networks. Responsibilities include climbing poles, repairing facilities, and ensuring safety compliance. Qualifications include a high school diploma and the ability to handle physical demands. Additionally, a valid driver's license is required. BrightSpeed offers competitive compensation and comprehensive benefits, fostering a diverse and inclusive workplace.

Qualifications

• High School diploma (or equivalent) or higher.
• Ability to handle various physical tasks including climbing and digging.
• Ability to work in confined spaces and at heights.
• Possess a valid driver's license with a satisfactory driving record.

Responsibilities

• Installing, maintaining, and troubleshooting high-speed internet networks.
• Performing maintenance and repair on outside plant facilities.
• Observing all safety rules and regulations.
• Supporting sales and marketing activities.

Skills

Ability to distinguish colors on facilities

Ability to handle 28 foot extension ladders

Basic computer skills including MS Office applications

Teamwork

Active Listening

Active Learning

Education

High School diploma or equivalent

Tools

Basic electricity training/certification

Job description

BrightSpeed is seeking a Customer Service Technician in Roanoke Rapids, North Carolina. The role involves installation, maintenance, and troubleshooting of high-speed internet and voice networks. Responsibilities include climbing poles, repairing facilities, and ensuring safety compliance. Qualifications include a high school diploma and the ability to handle physical demands. Additionally, a valid driver's license is required. BrightSpeed offers competitive compensation and comprehensive benefits, fostering a diverse and inclusive workplace.