Fiber Optic Installation & Repair Technician

Ilan Builders; Lima (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

ILAN Builders in Ohio is seeking a Fiber I&R Technician to install, maintain, and repair fiber optic systems for residential and commercial clients. You will ensure service performance for internet, phone, and possibly TV while educating customers to achieve satisfaction.

Join a safety‑driven team that values quality, innovation, and teamwork. The role calls for physical work, tool ownership, and flexibility to work overtime and weekends as required by customer needs.

Qualifications

• Fiber optic internet and home phone service experience required.
• Must have own truck, van, or SUV with a ladder rack.
• Must have own tools to perform the job.
• Must have a fiber splicer.
• Smartphone and Laptop with Microsoft Excel required.
• Lift up to 80lbs unassisted.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Must pass background check, MVR screen, and drug test.
• Must be accountable and dependable.
• Must have the ability to work overtime and on weekends depending on the needs of the customer.
• Have an ability to take input from customers, supervisors, leads and co-workers to problem solve and improve skills.

Responsibilities

• Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
• Ensuring adequate performance of internet, phone and if applicable, television services
• Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Must be able to mark proposed drop paths for jobs needing BSW.
• Must be able to hand dig microduct from terminal to nid.
• Observe all safety rules and OSHA regulations.
• Work at heights by using/setting up various types of ladders.
• Work in confined spaces.
• Teamwork - Assist other technicians in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers.
• Have an ability to adapt to new processes and new information frequently.
• Use internal systems for work order notation and time keeping.
• Keep customer appointments.
• Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.

Skills

Fiber optic installation

Customer service

Safety compliance

Teamwork

Problem solving

Tools

Fiber splicer

Ladder rack

Microsoft Excel

Job description

ILAN Builders in Ohio is seeking a Fiber I&R Technician to install, maintain, and repair fiber optic systems for residential and commercial clients. You will ensure service performance for internet, phone, and possibly TV while educating customers to achieve satisfaction.

Join a safety‑driven team that values quality, innovation, and teamwork. The role calls for physical work, tool ownership, and flexibility to work overtime and weekends as required by customer needs.