Fiber Network Service Operations Specialist

Lumosfiber; Kentucky; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Bonus options

Paid time off & holidays

HSAs and FSAs

Life and disability insurance

Job summary

Lumos is seeking a Service Operations Specialist to install, test, and maintain fiber services in homes and businesses. You will work onsite with customers, set up GPON/PON equipment, cross-connects, and CPE while collaborating with our SOC to ensure seamless connectivity.

Ideal candidates have 5+ years in fiber/telecom, strong customer-facing skills, and a track record of proactive maintenance. This role requires a valid driver’s license and willingness to service multiple sites within the

Qualifications

• Strong verbal and written communication skills.
• Experience interacting directly with customers to troubleshoot.
• Safe driving record.
• Experience using MS Office Suite.
• Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).
• Experience maintaining power equipment, including rectifiers, batteries, and generators.
• Ability to read & understand cross-connects for fiber LCC cabinets & splitters.
• Extensive experience with advanced GPON and fiber-based services & equipment.
• Working knowledge of voice services (SIP), video services, LAN/WAN service & hardware.
• Proficient in IP subnetting.
• Supports the development of Operations Service Technicians on the team.

Responsibilities

• Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
• Conducts advanced OTDR traces & fiber characterization.
• Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
• Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
• Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
• Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
• Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.

Skills

Communication

Customer troubleshooting

Safe driving

MS Office

Fiber cabling

Power equipment

Cross-connects

GPON / Fiber

IP networking

Mentoring teammates

Education

High School Diploma

Job description

Lumos is seeking a Service Operations Specialist to install, test, and maintain fiber services in homes and businesses. You will work onsite with customers, set up GPON/PON equipment, cross-connects, and CPE while collaborating with our SOC to ensure seamless connectivity.

Ideal candidates have 5+ years in fiber/telecom, strong customer-facing skills, and a track record of proactive maintenance. This role requires a valid driver’s license and willingness to service multiple sites within the