Fiber Network Design Architect

Socket Fiber; Columbia Township (MO); In loco; USD 60.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Medical benefits

Free fiber service

Descrizione del lavoro

Socket Fiber is seeking a Network Design Specialist to plan and design our fiber network infrastructure, developing network diagrams and preparing fiber service quotes for customer projects.

You will coordinate orders and assist with implementation, ensuring designs are accurate and projects stay on track. GIS, project management, and telecommunications experience are valued in this role.

Competenze

• High school diploma or equivalent required.
• Minimum of one year of experience providing technical support to business customers.
• Minimum of one year of experience in any leadership role, such as team lead, manager, supervisor, or another position with direct reports required.
• Experience working with geographic information systems (GIS) is preferred.
• One or more years of project management experience is preferred.
• Technical, customer service, telecommunications, network design, or operations experience, including experience working with voice, data, fiber, internet, or business communication services is preferred.

Mansioni

• Design, review, and support customer voice, data, and fiber network solutions using GIS, plant records, service orders, and network design tools.
• Prepare network drawings, fiber quotes, component pricing, hardware recommendations, PDA designs, and plant data assignments for customer projects, proposals, conversions, and internal planning.
• Review assigned service orders and work orders to verify customer location, plant availability, fiber path, strand assignment, and installation readiness prior to technician dispatch.
• Coordinate fiber orders, installations, cutovers, and project activities with customers, technicians, contractors, vendors, and internal departments to support timely completion.
• Troubleshoot fiber, GIS, mapping, plant data, and strand assignment issues to identify service impacts, alternate routing options, fiber cut locations, and appropriate field responses.
• Provide technical support and escalation assistance to technicians, customers, and internal teams regarding fiber design, GIS, service requirements, and implementation needs.
• Train, mentor, and support employees on GIS tools, fiber design processes, mapping standards, troubleshooting, workflow updates, and assignment changes.
• Serve as backup to the Installation Design Manager for GIS, design review, workflow, assignment, and system-related decisions.
• Maintain accurate documentation of network designs, project plans, service updates, customer implementation details, system records, reports, and plan revisions.
• Manage multiple design projects, quotes, fiber conversions, escalations, and implementation tasks while ensuring compliance with company policies, safety standards, procedures, and applicable regulations.

Conoscenze

Technical support

Leadership

Project management

Communication

Analytical troubleshooting

Formazione

High school diploma or equivalent

Strumenti

GIS

Fiber design tools

CRM platforms

Descrizione del lavoro

Socket Fiber is seeking a Network Design Specialist to plan and design our fiber network infrastructure, developing network diagrams and preparing fiber service quotes for customer projects.

You will coordinate orders and assist with implementation, ensuring designs are accurate and projects stay on track. GIS, project management, and telecommunications experience are valued in this role.