Fiber Installations Technician — Field Tech with Growth & Impact

Centric Fiber Op Co, LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Great benefits

Generous PTO policy

10 company-paid holidays

401(k) plan with 5% company match

Job summary

Centric Fiber Op Co, LLC is seeking a Technician – Fiber Installations to join Centric Infrastructure Group. This field-based position performs fiber splicing, residential home installations, and troubleshooting for Centric Fiber customers while coordinating with builders and on-site teams.

The role requires a High School Diploma or GED, 2+ years in telecommunications or mass media, customer service experience, and a valid driver's license.

Qualifications

• High School Diploma or GED.
• 2+ years of related telecommunications or mass media experience.
• Previous customer service experience.
• Valid driver’s license and clean driving record.
• Ability to work hours that may include evenings, weekends, and holidays if necessary.
• Must be able to work effectively with a team in a fast-paced environment.
• Up to 100% local market travel and up to 10% travel to all markets in Texas.

Responsibilities

• Perform fiber splicing, testing, and troubleshooting of fiber optic cables and connections.
• Point of contact for 3rd party contractors for troubleshooting.
• Conduct residential home installations of internet, phone, TV, and cable services.
• Provide customer assistance, education, and information on Centric services, customer equipment, and products.
• Troubleshoot and resolve service issues on-site.
• Upsell applications and additional equipment to customers when appropriate.
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.
• Install, service, disconnect, change, or reconnect telephone and modem equipment, serving customer residences.
• Install, service, disconnect, change, or reconnect for television and provisioning in MAUI system.
• Provide general maintenance and troubleshooting for FDHs.
• Assist ISP tech with troubleshooting and maintenance of distribution cabinets.
• On call support for after-hours and weekend issues.
• Support region with rollout of new equipment and software rollouts.
• Ensure all work is completed in accordance with company procedures and in compliance with municipal, state, and federal laws and guidelines.
• Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, and monitor community happenings.

Skills

Customer service

Teamwork

Problem solving

Valid driver's license

Education

High School Diploma or GED

Tools

MAUI system

Job description

Centric Fiber Op Co, LLC is seeking a Technician – Fiber Installations to join Centric Infrastructure Group. This field-based position performs fiber splicing, residential home installations, and troubleshooting for Centric Fiber customers while coordinating with builders and on-site teams.

The role requires a High School Diploma or GED, 2+ years in telecommunications or mass media, customer service experience, and a valid driver's license.