Fiber Field Operations Manager - Seattle

Gogridsource; Seattle (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Weekly pay

Health, Vision & Dental Insurance

Paid Time Off (PTO)

401k Plan

Paid sick leave

Job summary

GridSource seeks a Telecommunications Field Manager in Seattle, WA to lead AT&T fiber operations and oversee daily field activities, subcontractors, and safety standards.

Responsibilities include coordinating fiber optic installation/repair for residential and commercial customers, coaching technicians, tracking metrics, and ensuring quality workmanship while delivering exceptional service.

Qualifications

• Minimum 2-5 years of telecommunications experience preferably with leadership experiance.
• Strong background in fiber optic installations, repairs, troubleshooting, and construction practices.
• Experience supporting both residential and commercial telecommunications services.
• Proven ability to manage teams, schedules, and operational performance.
• Strong communication, leadership, and organizational skills.
• Valid driver's license and ability to travel within the market as needed.

Responsibilities

• Manage and support fiber optic installation and repair operations for residential and commercial customers.
• Lead, coach, and develop field technicians to ensure high performance, quality, and productivity.
• Monitor operational metrics, customer satisfaction, and project completion goals.
• Conduct field audits, quality inspections, safety observations, and performance reviews.
• Coordinate scheduling, staffing, inventory, and workforce planning.
• Resolve customer escalations and operational challenges in a professional and timely manner.
• Ensure compliance with AT&T, company, and industry standards.

Skills

Leadership

Communication

Organizational skills

Team management

Troubleshooting

Job description

GridSource seeks a Telecommunications Field Manager in Seattle, WA to lead AT&T fiber operations and oversee daily field activities, subcontractors, and safety standards.

Responsibilities include coordinating fiber optic installation/repair for residential and commercial customers, coaching technicians, tracking metrics, and ensuring quality workmanship while delivering exceptional service.