FHW Clinic Coordinator

Fallon Community Health Plan, Inc.; Buffalo (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Fallon Health Weinberg in Buffalo, NY seeks a Medical Records Clerk to manage patient charts, file documents, and coordinate records with providers. You will handle authorization for releases, maintain an organized filing system, and support scheduling for day-center participants and prospective enrollees.

Proficiency with MS Office and strong communication with elderly patients and caregivers are essential. Training and orientation are provided, with emphasis on accuracy and timely processing.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Ability to work independently and exercise sound judgement.
• Experience with medical records and coordinating with staff preferred.

Responsibilities

• Establish and maintain patient charts; assist in closing records.
• File and scan documents in charts accurately and timely.
• Request or fax medical records and assist with release authorization.
• Maintain organized filing/scanning system for all records.
• Coordinate outside appointments and transportation; manage EHR authorizations.
• Schedule consultations and prepare transportation orders; notify departments of changes.
• Inform participants/caregivers of appointments and special instructions.
• Prepare charts for prospective enrollees and track consults in the EHR.
• Support clinic staff as office coordinator as needed.

Skills

Customer service

Communication

Elderly care

Independence

Professional relationships

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Overview

Fallon Health Weinberg is a partnership between Fallon Health of Massachusetts and Weinberg Campus of Erie County, New York. Fallon Health Weinberg offers a Program of All Inclusive Care for the Elderly (PACE) to serve the health needs of dual-eligible residents of the Western New York counties of Erie and Niagara.

About us

Fallon Health is a company that cares. We prioritize our members--always-making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, we deliver equitable, high-quality coordinated care and are continually rated among the nation’s top health plans for member experience, service, and clinical quality. Weinberg Campus has been providing needed services to the elderly for more than 100 years, through both community-based programs and nursing facility care. It is a renowned geriatric education and training institution offering the widest range of housing and care options available on one campus.

At Fallon Health Weinberg, we believe our individual differences, life experiences, knowledge, self-expression and unique capabilities allow us to better serve our members. We embrace and encourage differences in age, race, ethnicity, gender identity and expression, physical and mental ability, sexual orientation, socio-economic status and other characteristics that make people unique.

Brief summary of purpose

Perform a variety of medical records responsibilities. All appoint functions for our participants at the day center and prospective enrollees. In collaboration with clinic staff, establish own work plan and priorities, using and/or modifying established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards.

Responsibilities

Primary Job Responsibilities

• Establish new patient charts, maintain charts, and assist in closing records for participants that have either disenrolled or expired from the program.
• File (scan/import) documents and faxes in charts expeditiously and accurately.
• Request or fax medical records to/from various providers offices and assist with authorization to release medical information to and from providers.
• Maintain an organized filing/scanning system of all patients’ medical records.
• Initiate, implement, develop authorizations and referrals into the EHR system for all outside appointments and coordinate with transportation staff.
• Booking of all outside consultation appointments and transportation for participants and send all documentation needed to providers.
• Create transportation orders; call and fax all transportation changes to vendor(s)
• Notify all needed departments of transportation changes, participant transport changes and cancellations.
• Inform all participants and/or caregiver of all outside appointments that have been scheduled.
• Inform/provide printed participants and/or caregiver of all special instructions that may be needed for outside appointments.
• Scheduling and prepares charts for prospective enrollee to ensure completed in a timely manner in the clinic.
• Retrieves and tracks all consults from medical appointments; maintains consults and closes out referrals in the EHR.
• Assists clinic staff as office coordinator as needed.

Qualifications

Education

High school graduate or equivalent

License/Certifications

CPR certification or obtain certification within 6 months of hire.

Reliable transportation

Experience

Preferred:

• 2 years in customer service, secretarial, or receptionist position
• Excellent written and verbal communication skill.
• Ability to establish effective relationships with elderly patients and their caregivers.
• Ability to work independently and exercise sound judgement.
• Ability to establish working relationships with physicians and medical staff.

Required:

• Intermediate computer skills (Word, Excel, Power Point)

Pay Range Disclosure

In accordance with the Massachusetts Wage Transparency Act, the pay for this position is $23.00 per hour which reflects what we reasonably and in good faith expect to pay at the time of posting. Final compensation will depend on the candidate’s experience, skills, and fit with the role’s responsibilities.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location

US-NY-Buffalo