FHNF CLIENT SERVICES ANALYST

First Horizon; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

A leading regional financial services company is looking for a Client Services Analyst in Memphis, TN. This role involves providing technical support for IT employees, solving desktop and network issues, and conducting training sessions. The ideal candidate will have a bachelor's degree in computer science, two years of IT experience, and strong communication skills. The company offers competitive benefits, including health insurance and tuition reimbursement. Join a dynamic team dedicated to excellence in the financial services sector.

Qualifications

• Two years of experience in IT with client-level problem resolution.
• Ability to lift 50-pound equipment and move technology as required.
• Willingness to do after-hours project work and on-call support.

Responsibilities

• Provide first and second level technical support for IT employees.
• Assist with desktop systems, applications, and network connectivity issues.
• Conduct training sessions for employees on technology usage.

Skills

Strong team player

Excellent written and oral communication skills

Ability to learn financial industry applications

Capability to work under pressure

Organizational and prioritization skills

Education

Bachelor's degree in computer science or information systems

Job description

Location

FHN Financial - Memphis, Ridgeway Loop 1000 Ridgeway Loop Rd Memphis, TN 38120, USA

The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage.

The Client Services Analyst is a part of the FHN Financial Information Technology Client Services team and works closely with IT infrastructure administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast‑paced leader in financial markets.

FHN Financial is headquartered in Memphis, Tennessee, with Regional Offices across the United States.

FHN Financial has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers. In this professional environment, FHNF leverages technology and our proprietary systems for competitive advantage. As a prominent member of the financial community nationwide, FHNF is committed to best practices and regulatory compliance in systems design, availability, security and reliability.

Areas of Specific Responsibility

The FHN Financial Client Services Analyst provides first and second level support such as assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, e‑mail issues, network connectivity, internet issues, printer issues, workstation support and mobile wireless device support.

In addition to these support activities, Client Services personnel may participate in IT projects, equipment and client moves and changes, application rollout, security‑focused projects, equipment build and deployment, and other special activities. Client Services personnel may also conduct training sessions for FHNF employees. Occasional after‑hours project work and routine on‑call support will be required.

The candidate must be capable and willing to learn applications specific to the financial industry and many applications proprietary to FHN Financial. The person in the position of Client Services Analyst will need to grow progressively in the areas of technical proficiency and responsibility.

Qualifications

A bachelor's degree in computer science, information systems, or other qualifying discipline is preferred. In addition, two years of experience in IT with demonstrated success in client‑level problem resolution and working with customers is required.

The successful candidate will be a strong team player and will possess excellent written and oral communication skills with the ability to communicate with all levels of personnel. An attitude of commitment to customer service is required. In addition, the candidate will need the ability to lift 50‑pound equipment and to position self to move technology as required.

The candidate must have demonstrated the capability of working well under pressure as well as the ability to organize and prioritize tasks to handle multiple projects simultaneously. The Client Services Analyst will work independently or as a part of a team under general supervision. The successful candidate will thrive in a high‑energy, closely‑knitted, professional team environment with a commitment to the organization and delivering excellence for the firm.

About Us

First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.