FFC Operations Manager

Lowes; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Lowe’s is seeking an experienced Operations Leader for a distribution center role in Charlotte, NC. You will drive daily workload planning, supervise supervisors, and collaborate with corporate and support functions to monitor inventory movement and performance.

You will lead staffing, coach teams, manage resources and budgets, implement process improvements from SSC, and promote a culture of safety and high performance while preparing for upward promotion opportunities.

Qualifications

• Leadership experience with direct report responsibility.
• Mentoring and coaching others.
• Experience leading a team through change.
• Experience managing resources, time, and budget.
• Experience using troubleshooting processes to resolve problems.
• Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe’s supply chain network facility.

Responsibilities

• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution.
• Addresses safety issues or trends escalated from inbound/outbound Operations Supervisors.
• Completes safety observations and builds a culture of safety in the work environment by driving the message through supervision.
• Partners with corporate and support functions to determine the daily workload for the day ensuring inventory movements in the facility are monitored appropriately and frequently throughout the day.
• Evaluates staffing needs to meet daily demand working with the Operations Supervisors to allocate resources to meet daily priorities and inventory flow.
• Provides inspired leadership for the organization.
• Promotes a culture that encourages top performance and high morale.
• Onboards and trains supervisors overseeing the performance and coaching of supervisors.
• Communicates effectively with inbound/outbound Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events, and demand for the day.
• Reports on key performance metrics to upper management and Store Support Center (SSC).
• Sets Operations Supervisors up for success to achieve or exceed key performance indicators, safety, performance, and budget targets.
• Collaborates with other operational shifts to ensure consistent processes and expectations.
• Collaborates cross-functionally with Support Managers and Operational counterparts to ensure operational shifts have proper communication, short and long-term staffing plans, and are meeting customers’ needs.
• Identifies and acts on needs for efficient operations, safety issues, and bottlenecks.
• Reports on key performance and financial figures to upper management and SSC.
• Responsible for the key operations performance metrics of the shift.
• Identifies and assists in implementing process improvements or new processes launched from SSC.
• Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members).
• Sets goals, communicates clear expectations for associates, and provides timely and constructive feedback.
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.
• Provides resources and support to associates as needed.
• Assists Operations Supervisors with any issues that may arise that need the resolution of management.
• Communicates effectively with associates regarding business objectives or current issues.
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable.
• Sponsors and leads associates through change.

Skills

Leadership experience

Mentoring and coaching

Change leadership

Resource management

Troubleshooting

Initiatives leadership

Education

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field

High school diploma or GED

Job description

Key Responsibilities

• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution.
• Addresses safety issues or trends escalated from inbound/outbound Operations Supervisors.
• Completes safety observations and builds a culture of safety in the work environment by driving the message through supervision.
• Partners with corporate and support functions to determine the daily workload (production volume) for the day ensuring inventory movements in the facility are being monitored appropriately and frequently throughout the day.
• Evaluates staffing needs to meet daily demand working with the Operations Supervisors to appropriately allocate resources to meet the daily priorities and inventory flow. Monitors staffing plan regularly and adjusts as needed.
• Provides inspired leadership for the organization.
• Promotes a culture that encourages top performance and high morale.
• Onboards and trains supervisors overseeing the performance and coaching of supervisors.
• Communicates effectively with inbound/outbound Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events, and demand for the day.
• Reports on key performance metrics to upper management and Store Support Center (SSC).
• Sets Operations Supervisors up for success to achieve or exceed key performance indicators, safety, performance, and budget targets.
• Collaborates with the other operational shifts to ensure consistent processes and expectations.
• Collaborates cross-functionally with Support Managers and Operational counterparts to ensure operational shifts have proper communication, short and long-term staffing plans, and are meeting the customers’ needs.
• Identifies and acts on needs for efficient operations, safety issues, and bottlenecks.
• Reports on key performance and financial figures to upper management and SSC.
• Responsible for the key operations performance metrics of the shift.
• Identifies and assists in implementing process improvements or new processes launched from SSC.
• Attracts and hires talented individuals for the team (including Operations Supervisors, seasonal and full time Team Members).
• Sets goals, communicates clear expectations for associates, and provides timely and constructive feedback.
• Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.
• Provides resources and support to associates as needed.
• Assists Operations Supervisors with any issues that may arise that need the resolution of management.
• Communicates effectively with associates regarding business objectives or current issues.
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable.
• Sponsors and leads associates through change.

Required Qualifications

• Bachelor’s degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 3 years Experience in distribution center operations or related area (or 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met)
• 7 years of experience in distribution center/warehouse operations or related area with increasing responsibilities if education requirement not met
• Leadership experience with direct report responsibility, including leading salary level direct reports
• Experience mentoring and coaching others
• Experience leading a team through change
• Experience managing resources, time, and budget
• Experience using troubleshooting processes to resolve problems
• Experience taking a lead role in a Corporate-led initiative or leadership experience in another Lowe’s supply chain network facility
• Experience leading others through change

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit ++Lowes.com++.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.