FFC Operations Inbound-Outbound Supervisor

Lowe's Companies, Inc.; Vonore (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a proactive Operations Supervisor in Tennessee to oversee safety, productivity, and staffing for a distribution center.

The role involves enforcing safe work practices, coordinating daily workload, and driving continuous improvement with cross-functional teams. The incumbent will mentor associates, handle incident reporting, and collaborate with HR and leadership to ensure operational excellence.

Qualifications

• Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or related field, OR 4 years of DC/warehouse ops experience.
• Basic math and reading comprehension skills.
• Basic computer skills, including MS Office.
• Proven record of complying with safety requirements.
• Experience building a culture of safety among subordinates and peers.

Responsibilities

• Ensure safety practices through observations and safety discussions.
• Identify and resolve safety issues on the floor and escalate as needed.
• Determine daily workload for the department.
• Monitor inventory flow and expedite priority product shipping.
• Train associates and document proficiency in equipment handling.
• Complete incident reports for damages, near misses, injuries, and equipment incidents.
• Identify and lead process improvements from SSC.
• Monitor productivity and drive continuous improvement through coaching.
• Participate in hiring and onboarding processes.
• Lead shift briefings and turnover documentation.
• Foster engagement and inclusion in the work environment.

Skills

Leadership experience

Coaching & mentoring

People management

Resource & budget management

Safety culture

Communication with leadership

Process improvement

Shift leadership

Conflict resolution

Bi-lingual skills (if applicable)

Education

Bachelor’s degree or 4 years DC/warehouse experience

Tools

Microsoft Office

Warehouse Management System (WMS)

Job description

• Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
• Addresses safety issues or trends escalated from associates
• Determines the daily workload (production volume) for department as established by the facility
• Monitors the flow of inventory in the facility frequently throughout the day
• Expedites receiving, picking and shipping of priority product to internal and external customers
• Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause
• Train associates on equipment, documenting proficiency and directing resolution to equipment issues
• Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries
• Identifies and assists in implementing process improvements or new processes launched from SSC
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
• Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets
• Conducts shift briefing and prepares shift turnover documentation
• Communicates effectively with associates regarding business objectives or current issues
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
• Approves off standard hours for associates ensuring accurate accounting of performance for work team
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
• Works with associates to build a work environment of engagement and inclusion
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process
• Train new hires and existing employees on processes and procedures as applicable
• Discusses and resolves conflicts between associates
• Sponsors and leads associates through change
• Responds to incidents or injuries and ensures first aid response takes place as needed
• Collaborates with the other operational shifts to ensure consistent processes and expectations
• Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements
• Experience building a culture of safety among subordinates and peers

Schedule

Monday- Friday 6pm- 3:30am

Essential Functions

• Ensures all associates comprehend and execute safe work practices by performing regular safety observations and having regular safety discussions
• Identifies and resolves safety issues on the floor and notifies the appropriate party for resolution
• Addresses safety issues or trends escalated from associates
• Determines the daily workload (production volume) for department as established by the facility
• Monitors the flow of inventory in the facility frequently throughout the day
• Expedites receiving, picking and shipping of priority product to internal and external customers
• Research and resolve pick and ship reported errors and initiate efforts to prevent reoccurrence by addressing the root cause
• Train associates on equipment, documenting proficiency and directing resolution to equipment issues
• Completes all incident reports for in-house product damage, near misses and injuries, and equipment incidents completing accident reports for associate injuries
• Identifies and assists in implementing process improvements or new processes launched from SSC
• Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
• Monitors staffing needs for department/shift and adjusts work to be accomplished on the shift according to available resources and skillsets
• Conducts shift briefing and prepares shift turnover documentation
• Communicates effectively with associates regarding business objectives or current issues
• Monitors individual and team productivity and drive continuous productivity improvement through process enhancements and one on one coaching
• Approves off standard hours for associates ensuring accurate accounting of performance for work team
• Sets goals and communicates clear expectations for associates providing timely and constructive feedback
• Provides associates with meaningful developmental opportunities and prepares them for upward promotion as applicable
• Works with associates to build a work environment of engagement and inclusion
• Participates in the process of hiring talented individuals for the team, submitting, requisitions, interviewing, and assisting HR in the hiring process
• Train new hires and existing employees on processes and procedures as applicable
• Discusses and resolves conflicts between associates
• Sponsors and leads associates through change
• Responds to incidents or injuries and ensures first aid response takes place as needed
• Collaborates with the other operational shifts to ensure consistent processes and expectations
• Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements
• Experience building a culture of safety among subordinates and peers

Minimum Requirements

• Bachelor’s degree - Supply Chain Management, Transportation, Industrial Engineering, Business, or related field OR 4 years of experience in distribution center/warehouse operations or related area
• Basic math and reading comprehension skills
• Basic computer skills, including working knowledge of Microsoft Office
• Proven record of complying with safety requirements
• Experience building a culture of safety among subordinates and peers

Preferences

• Leadership experience with direct report responsibility
• Experience mentoring and coaching others
• Experience monitoring the work of others to ensure quality
• Experience managing resources, time, and budgets
• Experience working with and communicating to leadership all levels of the organization
• Previous leadership roles in other Lowe’s supply chain facilities, or leadership roles in Corporate-led initiatives
• Experience with software applications such as Microsoft Office and/or a Warehouse Management System
• Bi-lingual skills, if applicable to the facility

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.