Festival Host [FTS] - Dollywood Theme Park - Full Time Seasonal

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

The Dollywood Company is seeking a Festival Host (FTS) for the Dollywood theme park. This Full Time Seasonal on-site role supports the Special Events team across festival setups and day-to-day operations with a focus on guest excellence and safety.

Expected duties include greeting guests, providing park information, assisting with load-in and event tasks, and installing festive lighting. Must be 18+, have strong communication, and a valid driver's license. Background checks are required.

Qualifications

• Must be 18 years of age.
• Excellent verbal communicator - accurate, consistent, and detailed.
• Must be able to count.
• Ability to safely operate company vehicles; valid driver's license and auto liability insurance.

Responsibilities

• Greet guests and initiate friendly interaction.
• Provide guest excellence and park information.
• Clean and organize work area daily; present a professional appearance.
• Maintain dependable attendance and flexible schedules.
• Give two weeks' notice for requested days off; obtain schedule changes from Team Lead.
• Perform special projects as directed.
• Install and service Christmas lights as needed.
• Assist with load-in and day-to-day operations of Crafters, Vendors, and other operational needs.

Job description

Festival Host [FTS] - Dollywood Theme Park - Full Time Seasonal

Job Category: Entertainment & Events

Requisition Number: FESTI009688

• Full-Time
• On-site
• Rate : $14 USD per hour

Locations

Showing 1 location

Description

The Special Events Festival Host exists to assist the Special Events team in various festival set ups and operational roles as needed. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Greet guests andinitiatefriendly interaction
• Provide Guest excellence which exceeds expectations, answer questions, and provide park information
• Clean and organize work area daily to present a professional appearance and use free time productively
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Give two weeks' noticefor requested days off and have all necessary schedule changes approved by my Team Lead
• Perform special projects as directed
• Install and service Christmas lights as needed
• Assistwith load-in and day-to-day operations of Crafters, Vendors, and any other operational needs

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 18 years of age
• Excellent verbal communicator -accurate, consistent, and detailed
• Must be able to count
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to meet the physical demands of the job
• Able tooperatevarious typesof heavy machinery and construction equipment
• Able tooperate power and hand tools including but not limited to drills, screw guns, staple guns,hammerand other tools
• Able to add, subtract, multiply and divide with accuracy
• Must be willing to work in any assigned area of Operations and perform other functions as assigned

Physical Requirements | Environmental Conditions

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.