Ferry Retail Associate: Guest Service, Merchandising & Discounts

Heinemann Asia Pacific Pte Ltd; Puttgarden; Remote; USD 18,875 - 25,167; Full time

Benefits offered by this job

Employee discounts

Hot and cold drinks

Team events

Job summary

Heinemann Asia Pacific Pte Ltd is seeking a Retail Employee (m/f/d) for our ferry route business between Puttgarden (DE) and Rødby (DK). The role focuses on welcoming international travelers, guiding product selection, and creating memorable shopping experiences aboard the ferry.

You will handle transactions in multiple currencies, maintain an inviting sales floor, assist with stock counts, and resolve issues with a service-minded approach.

Qualifications

• Several years of professional experience in retail operations.
• Minimum age 18.
• Able to communicate in German; English or Scandinavian languages are a plus.
• Strong teamwork, friendly and professional appearance.
• Willing to work on a shift basis, including weekends and public holidays.
• Reliable, organized and focused in a dynamic environment.

Responsibilities

• Ensure accurate and compliant cash handling while processing sales transactions in various currencies in accordance with company cash register policies.
• Maintain an attractive sales floor by merchandising products and ensuring product availability at all times.
• Support stock counts and inventories for accurate inventory management.
• Handle customer complaints, returns, and cancellations in a professional and customer-focused manner, involving your supervisor when required.
• Assist in warehouse and stockroom operations, including goods receipt and replenishment of the sales floor.
• Provide friendly and competent customer service to create positive shopping experiences.

Skills

Customer service

Cash handling

Merchandising

Inventory management

Teamwork

German language

Organized

Job description

We offer an exceptional shopping experience for travelers everywhere. In more than 340 duty- free shops around the globe, our customers will find a remarkable product range that fulfils and exceeds their every wish and expectation. We benefit not only from 140 years of retail experience, but also from the dedication and passion of our staff. From Hamburg to Sydney and beyond – they know how to keep customers happy and inspired with comprehensive product knowledge and extraordinary service. Join our team and discover what we can achieve together.

For our retail business on the ferry route between Puttgarden (DE) and Rødby (DK), we are looking for you to join us on a permanent basis, either full-time or part-time!

Retail Employee (m/f/d) - Ferry

Your new job includes

As part of a family-owned company group, we delight international travelers on the ferries between Puttgarden (DE) and Rødby (DK) with a passion for high-quality products, strong retail expertise, and a genuine approach that makes all the difference.
As a Retail Employee, you are a host at heart. You genuinely enjoy engaging with passengers, introducing them to our products, and creating memorable shopping experiences.

In particular, you will

• Ensure accurate and compliant cash handling while processing sales transactions in various currencies in accordance with company cash register policies.
• Maintain an attractive sales floor by merchandising products appropriately and ensuring product availability at all times.
• Support the preparation and execution of stock counts and inventories, contributing to accurate inventory management.
• Handle customer complaints, returns, and cancellations in a professional and customer-focused manner, involving your supervisor whenever required.
• Assist in warehouse and stockroom operations, including goods receipt, stock maintenance, and replenishment of the sales floor.
• Provide friendly and competent customer service, creating positive shopping experiences through your service-oriented approach.

What you should bring along

• Ideally, you have several years of professional experience in the areas described above and possess a solid understanding of customer-focused retail operations.
• You are at least 18 years of age.
• You are confident communicating in German. Additional language skills in English or a Scandinavian language are considered an advantage and will help you interact with our international customers.
• You are a strong team player with a well-groomed, friendly, and professional appearance.
• Providing excellent service and ensuring customer satisfaction are your top priorities. With your open and approachable manner, you create positive shopping experiences and inspire customers through competent advice.
• You work reliably and conscientiously and are able to stay organized and focused, even in a dynamic environment.
• You are willing to work on a shift basis, including weekends and public holidays.

If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.

What you can be excited about

Attractive employeediscounts

Free hot an cold drinks

Team events

Are you interested? Good! Apply via the "Apply now" button stating your earliest possible starting date. If you have any questions, please do not hesitate to contact Rica Schluchtmann at [e-mail] welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.