Female Spa Attendant

osw; North Carolina; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Signing bonus up to $1,000

Open availability to work all shifts

Job summary

Mandara Spa in North Carolina is seeking a Spa Attendant to uphold impeccable guest service and maintain a serene spa environment. You will check guests in, orient them, and ensure towels and beverages are stocked while keeping the lounge area clean and inviting.

Responsibilities include inventory control, basic maintenance, and collaboration with staff to meet service targets. The role requires flexibility to work evenings and weekends and provides a signing bonus up to $1,000.

Qualifications

• Exemplary client care, guest service and attention to detail.
• Empathize with clients to tailor spa experiences.
• Can-do attitude with strong communication and organization.
• Responsible and dependable in a fast-paced environment.
• Able to collaborate with diverse personalities.
• Manage multiple tasks while maintaining quality.
• Willing to update product and service knowledge via training.
• Effective communicator and team player.
• Flexible schedule and cooperative attitude.

Responsibilities

• Maintain a clean, sterilized spa environment.
• Keep stockroom organized and back of house tidy.
• Report inventory shortages to avoid service interruptions.
• Launder towels, linens, robes; ensure stocked levels.
• Conduct spa walkthroughs to ensure areas are clean.
• Perform minor repairs (lights) and submit maintenance requests.
• Replenish stock (robes, sandals, towels, dispensers, lounge buffet).
• Check in spa deliveries and verify with packing slips.
• Communicate effectively with service providers, guests and managers.
• Proactively solve problems while guests are in the spa.
• Be aware of targets and incentives.

Skills

Customer service

Guest care

Communication

Empathy

Multitasking

Job description

All candidates must have US Work authorization to be considered for this role
SIGNING BONUS UP TO $1,000 - OPEN AVAILABILITY TO WORK ALL SHIFTS

Company Overview| Mandara Spa

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.
Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB FUNCTIONS:

To provide and maintain the highest standards of customer service and create a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for the Mandara Resort Division. Spa attendants are responsible for checking in guests, giving guest orientation, and ensuring all linen towels and beverages are always clean, prepared and well stocked.

ESSENTIAL DUTIES AND RESPONSIBILITIES | FEMALE LOCKER ROOM & LOUNGE:

• Responsible for maintaining a clean, sterilized spa environment.
• Maintain the stockroom and clean and organize back of house.
• Report shortage of inventory for all supplies related to spa attendant position (laundry, cleaning, etc.) so that there is no interruption of service.
• Launder all towels, linens and bathrobes to ensure levels are stocked and ready to accommodate guests. Empty garbage, as required.
• Conduct spa walkthrough ensuring that common areas, locker rooms and treatment rooms are properly cleaned.
• Conduct minor repairs such as changing lights bulbs and complete a maintenance request as issues arise.
• Replenish stock levels to include refilling robes, sandals, bathroom towels, paper toilets, product dispensers, and buffet in the lounge.
• Check-in spa deliveries and compares deliveries received as compared to packing slip.

Spa Operations:

• Communicate effectively with all service providers, guests, managers and fellow employees.
• Pro-actively and creatively solve problems as they are identified while the guest is still in the spa.
• Be aware of all targets and incentives.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exemplary client care, guest service and attention to detail.
• Ability to empathize with clients.
• Sell motivated with "can-do" attitude and good communication and organizational skills.
• Responsible, dependable.
• Tactful, mature and able to get along with diverse personalities.
• Ability to manage multiple projects simultaneously.
• Ability and willingness to update product and service knowledge by participating in on-going training sessions.
• Effective communicator
• Able to handle a flexible schedule and cooperative.

WORKING CONDITIONS:

Spa and normal retail environment with minimal exposure to dust, noise, etc. May be required to work overtime, evenings and weekends. Must be able to work with minimal supervision.
Compensation
Starting base hourly rate of $15.50 increased annually based on tenure
Incentive compensation programs yielding an average of $.40 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.